Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hayley Pumpa

Adelaide,SA

Summary

Reliable customer based focused on building customer relationships and capitalizing on sales opportunities. Dedicated and punctual with a professional appearance and demeanour. Excellent skills in communication and conflict resolution.


Overview

7
7
years of professional experience

Work History

Membership Consultant

Anytime Fitness
03.2023 - Current
  • Consulted with potential clients about personal needs and budget concerns.
  • Completed all documentation quickly to facilitate quick sign-up processes.
  • Conducted tours of facility to showcase features and answer questions.
  • Maintained membership database, ensuring that all information was current and accurate.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Head Waitress

SFORNO Italian
01.2017 - 02.2023
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained staff members on use of POS system.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Certificate III - Business Administration

Taoundi Aboriginal College
Port Adelaide
11.2020

Certificate III - Community Services

South Australian Learning Centre
Adelaide, SA
11.2019

High School Diploma -

Paralowie R-12
Paralowie, SA
11.2019

Skills

  • Client Satisfaction
  • Till Counting
  • Billing Procedures
  • Sales Expertise
  • Special Events
  • Store Displays
  • Maintaining Clean Work Areas
  • Membership Retention
  • Closing Procedures
  • Performance Goals
  • Reception Management
  • Brand Awareness

Timeline

Membership Consultant

Anytime Fitness
03.2023 - Current

Head Waitress

SFORNO Italian
01.2017 - 02.2023

Certificate III - Business Administration

Taoundi Aboriginal College

Certificate III - Community Services

South Australian Learning Centre

High School Diploma -

Paralowie R-12

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Hayley Pumpa