Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sienna Ardilley

Sienna Ardilley

Bardon,QLD

Summary

Enthusiastic and results-oriented Sales Professional with a proven track record in the fitness industry as a Membership Consultant. With no prior experience in sales, I have sold over 700 memberships with a 95% close ratio since starting in June of last year. Recognized for adeptly navigating the challenge of selling a lifestyle over a product, I excel in connecting with clients on a personal level as well as still incorporating sales tactics. I am competitive with myself and always strive to do better and eager learn more.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Membership Consultant

World Gym Stafford
06.2023 - Current
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
  • Tracked membership data accurately, providing managers with valuable insights for strategic decision-making processes.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Created monthly meetings for cashiers and membership desk associates.
  • Maintained up-to-date knowledge of market trends and competitor offerings, ensuring club remained competitive in the industry.
  • Leveraged proven sales methods to increase revenue and surpass sales objectives.
  • Provided exceptional customer service during all interactions with both current and prospective members, reinforcing brand reputation for excellence.
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Drove new business by acquiring new clients and expanding new and existing relationships.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Implemented effective follow-up strategies for prospective clients who expressed interest but had not yet committed to joining the club.
  • Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.

Front of House Staff Member

North Devils League Club
10.2021 - 06.2023
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Assisted staff with filing, scanning and copying documents during peak schedules to support administrative duties and utilize time management skills.
  • Reduced wait times for customers by efficiently managing tables turnover rates during high-volume shifts.
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.

Education

High School Diploma -

Kelvin Grove State College
Kelvin Grove, QLD
12.2023

Skills

  • Meeting Sales Goals
  • Team Cooperation
  • Customer Retention
  • CRM Software Usage
  • Customer Assistance
  • Revenue Generation
  • Upselling strategies
  • Sales expertise
  • Customer Relations
  • Networking
  • Consultative Selling
  • Closing Techniques
  • Building rapport

Certification

I currently hold a Diploma in Business

Timeline

Membership Consultant

World Gym Stafford
06.2023 - Current

Front of House Staff Member

North Devils League Club
10.2021 - 06.2023

High School Diploma -

Kelvin Grove State College

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Sienna Ardilley