Hayley Shaw
Rasmussen,QLD
Summary
Highly motivated and adaptable professional with experience across pathology, healthcare, administration, customer service, cleaning, mining, laboring and disability support. Key strengths include: - Excellent customer service and communication skills - Strong organizational and administrative abilities - Ability to work independently and within a team - Fast learner who adapts quickly to new environments - Proven ability to prioritize workloads and meet deadlines - Strong attention to detail and commitment to quality - Professional, reliable and trustworthy work ethic
Overview
16
16
years of professional experience
Work History
Pathology Collector
QML Pathology
Brisbane
01.2023 - 01.2024
- Collected, processed and prepared pathology specimens.
- Performed venepuncture and blood collection.
- Executed specimen tracking and data entry to maintain organized laboratory records.
- Managed daily operations of pathology clinic.
- Conducted daily compliance and quality assurance checks to uphold laboratory standards.
- Oversaw 24-hour HCG testing equipment to ensure accurate and reliable results.
- Applied and monitored 24-hour Blood Pressure Monitors.
- Maintained Workplace Health & Safety standards.
Cleaner | Labourer | Administration
Omya Open Cut Quarry
Bajool
01.2021 - 01.2022
- Performed cleaning tasks in various areas including offices and kitchens.
- - Maintained cleanliness of offices, amenities, kitchens, and accommodation to ensure safe and welcoming environments.
- - Reported maintenance issues.
- - Followed all mine site WHS procedures.
- Laborer
- - Performed general labour tasks in shed, supporting efficient site operations.
- - Forklift operation.
- - Moxy truck driving.
- - Soil testing.
- - General site duties.
- Managed incoming phone calls to assist customers and clients.
- - Managed phone inquiries and provided administrative support, facilitating smooth communication.
- - Filing and document management.
- - Ordering supplies.
- - Dispatch administration.
Cleaner
O'Dell Cleaners
Townsville
01.2021 - 01.2021
- - Conducted thorough cleaning of residential properties to maintain cleanliness.
- - Executed bond cleaning tasks for end-of-lease properties.
- - Managed cleaning of rental properties between tenant transitions.
- - Completed office cleaning duties in corporate environments.
- - Executed cleaning services for various event venues.
Youth Worker / Disability Support Worker
ITEC Health
Townsville
01.2011 - 01.2013
- - Assisted clients in daily living activities to promote independence and enhance quality of life.
- - Provided personal care support to clients in daily activities.
- - Observed and reported changes in client wellbeing regularly.
- - Supported clients with social and community participation.
- - Developed positive relationships with clients and families.
- - Cultivated positive relationships with clients and families to foster trust and open communication.
- - Maintained accurate documentation.
- - Attended professional development and training.
Home Care Aid Worker
New Ways Disability Agency
Townsville
01.2010 - 01.2010
- - Provided personal care support to clients in daily activities.
- - Facilitated transportation for clients to appointments and events.
- - Helped clients access community resources and activities.
- - Assisted clients with medical tasks and personal care to enhance comfort and wellbeing.
- - Monitored client behavior and wellbeing.
- - Collaborated with healthcare professionals to coordinate care and support for clients.
Customer Service Advisor
National Australia Bank
Townsville
01.2008 - 01.2010
- - Provided high-quality customer service to enhance customer satisfaction.
- - Built strong customer relationships.
- - Processed financial transactions accurately to ensure timely service delivery.
- - Processed financial transactions.
- - Managed accounts and file administration.
- - Processed payroll deductions accurately.
- - Performed branch administration tasks efficiently.
- - Developed strong customer relationships to foster loyalty and trust.
Education
Year 12 -
Kirwan State High School
Kirwan, Qld 04.2001 -
Certificate III - Business Administration
Great Barrier Reef Tafe
Pimlico, QLDSkills
- - Venepuncture skills
- - Specimen Collection and Processing
- - Medical Terminology
- - Workplace Health & Safety (WHS)
- - Compliance Procedures
- - Patient Support
- - Disability Support
- - Detail orientation
- - Time Management
- - Organization Skills
- - Problem Solving
- - Teamwork and Communication
- - Cleaning & Sanitation
- - Labouring
Community Involvement
- Police Citizens Youth Club, Volunteer
- Cultural Festival, Volunteer
- Jessica Namok Fund Discos (Kids Against Violence), Volunteer
Timeline
Pathology Collector
QML Pathology
01.2023 - 01.2024
Cleaner | Labourer | Administration
Omya Open Cut Quarry
01.2021 - 01.2022
Cleaner
O'Dell Cleaners
01.2021 - 01.2021
Youth Worker / Disability Support Worker
ITEC Health
01.2011 - 01.2013
Home Care Aid Worker
New Ways Disability Agency
01.2010 - 01.2010
Customer Service Advisor
National Australia Bank
01.2008 - 01.2010
Year 12 -
Kirwan State High School
04.2001 -
Certificate III - Business Administration
Great Barrier Reef Tafe