Hayley Wakefield
Mount Gambier,SA
Summary
I have proven to be a well presented, hard-working and outgoing individual who thrives at the chance of learning new skills. Having worked in customer service for a few years, I have gained excellent communication skills and enjoy working alongside others. I am willing and able to work varying shifts including weekends and holidays. I am customer focused and committed to maintaining high standards of service at all times.
Overview
7
7
years of professional experience
Work History
SSO (Student Support Officier)
Mount Gambier North Primary School
06.2023 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment
- Provided one-on-one support for students with learning difficulties, enabling them to work towards and achieve their learning goals
Fashion Sales Consultant
Denim Culture
02.2023 - 11.2023
- Merchandising new products in visually appealing and organised displays for optimal sales promotions
- Managed efficient cash register operations
- Developed strong rapport with customers and created positive impression of business
- Developed strong product knowledge to recommend suitable clothing options based on customers'' needs, preferences, and desired fit
Fashion Sales Consultant
a la mode Boutique
06.2022 - 02.2023
- Merchandising stock, store organisation and cleaning
- Manage point-of-sale processes
- Store open/close procedures
- Collaborated with team members to meet daily sales targets and maintain a positive work environment.
- Handled customer inquiries professionally, providing information on sizing, materials, care instructions, and availability of items within the store or online
Supervisor Customer Service Team Member
Coles
01.2021 - 06.2022
- Resolved customer complaints professionally, ensuring their overall satisfaction with their shopping experience
- Trained and mentored new team members
- Store open/close procedures
- Money and EFTPOS handling
Customer Service/ Grocery Team Member
Carter's Foodland Mount Gambier
07.2017 - 11.2019
- Addressed customer complaints and concerns, providing mutually beneficial solutions
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience
- Utilized POS system to handle customer cash and credit card transactions
- Promoted a positive shopping experience by greeting customers and providing assistance as needed
Waitress
The Barn Steakhouse
11.2016 - 05.2017
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities
Education
Bachelor of Primary Education (Honours) -
University of South Australia
Mount Gambier, SAYear 12 -
Mount Gambier High School
12.2020
Cert 3 Early Childhood Education & Care -
Limestone Coast Training
05.2020
Skills
- Merchandising
- Cash Handling
- Effective Communication
- Teamwork and Collaboration
Profile Attributes
- Shows initiative
- Reliable & flexible
- Organised & motivated
- Resilient
References
Rebecca Bell
Coles Customer Service Department Manager
0409 359 830
Shane Donnithorne
Denim Culture Manager
0419 388 517
Rhiannon Ashby
Reidy Park Primary School Teacher
(08) 8725 3381
Erin Faehrmann
Ex-Chief Executive of Youth Opportunities
0419 855 343
Timeline
SSO (Student Support Officier)
Mount Gambier North Primary School
06.2023 - Current
Fashion Sales Consultant
Denim Culture
02.2023 - 11.2023
Fashion Sales Consultant
a la mode Boutique
06.2022 - 02.2023
Supervisor Customer Service Team Member
Coles
01.2021 - 06.2022
Customer Service/ Grocery Team Member
Carter's Foodland Mount Gambier
07.2017 - 11.2019
Waitress
The Barn Steakhouse
11.2016 - 05.2017
Bachelor of Primary Education (Honours) -
University of South Australia
Year 12 -
Mount Gambier High School
Cert 3 Early Childhood Education & Care -
Limestone Coast Training
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