Summary
Overview
Work History
Education
Skills
Volunteer Experience
Hobbies and Interests
Timeline
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Hayley White

Coburg,AU

Summary

Dynamic and results-driven with a proven track record of driving operational success and delivering exceptional customer service within Avis Budget Group. Well-equipped with excellent verbal and written communication skills, with a Bachelor of Communications. Adept at problem-solving and multitasking, with a keen eye for detail and a commitment to reliability. Eager to leverage current experience and skills in a new role within a different industry, while continuing to grow and support a new company.

Overview

3
3
years of professional experience

Work History

Duty Manager

Avis Budget Group
12.2023 - Current
  • Trained employees in essential job functions.
  • Mentored and onboard over 5 new junior staff members to apply best practices and follow procedures.
  • Responded to 5-10 customer concerns daily by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
  • Coordinated with various locations/operations departments to ensure smooth operations and resolve any logistical issues.

North Island Coordinator

Avis Budget Group
10.2022 - 11.2023
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Enhanced customer satisfaction by responding promptly to 10+ inquiries daily and addressing concerns professionally.
  • Organizing, planning, and implementing strategic initiatives to improve business operations.
  • Liaising with location/area managers, suppliers, and partners to ensure timely and efficient delivery of services.
  • Provided administrative support including diary management, scheduling appointments, and organizing meetings.
  • Arranging travel and accommodation for various managers, including booking flights, hotels, and rental cars.
  • Managed reporting managers budget and monthly expense reporting.
  • Managed and restocked office supplies and equipment.

Rental Operations Agent

Avis Budget Car Rental
04.2022 - 10.2022
  • Resolved 10+ daily calls quickly and thoroughly.
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Delivered exceptional customer service by proactively addressing concerns and fostering positive experiences throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Became 3rd highest earning agent for Auckland Airport location for 4 months.
  • Established strong customer relationships, building recommendations and loyalty.

Writer, Website Publishing, Content Creator, Online Assistant

BiograView
03.2021 - 03.2022
  • Wrote and edited 7 stories monthly featured in both print magazine and online website
  • Covered many topics, ranging from youth and people stories to sexuality and LGBTQI+
  • Pitched ideas for stories on trending topics and human interest stories
  • Maintained high quality of written content.
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
  • Interviewed individuals by phone, video chat and in-person to write news stories.
  • Generated ideas for new content series or formats based on audience interests and market trends.
  • Adapted writing styles based on different platforms such as social media, blog posts, and print materials.
  • Increased customer engagement through social media.
  • Managed multiple social media platforms, ensuring consistent brand voice and message.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.

Education

Bachelor of Communications - Journalism

Auckland University of Technology
Auckland, New Zealand
11.2020

Skills

  • Strong computer literacy
  • Microsoft Office 365 skills specifically PowerPoint, SharePoint, Excel, Word, and Outlook
  • Attention to detail
  • Customer service
  • Problem solving
  • Excellent teamwork
  • Time Management
  • New Employee Training
  • Written and oral communication
  • Adaptable, resilient, hardworking, confident, and empathetic
  • Strong organizational skills

Volunteer Experience

Took part of the AUT Student Ambassador programme in which the ambassadors help AUT run their Orientation to support the new students every semester. Duties included making sure new students were aware of important services on campus, answering all student and visitor queries, providing support for the AUT staff, taking students on campus tours and making sure students had a smooth transition into everyday uni life.

Hobbies and Interests

  • Reading: Currently reading Kafta on the Shore - Murakami
  • Dance: Since landing in Melbourne in November, I have been doing weekly Hip-Hop classes in Prahran
  • Hiking, tramping, and generally enjoying the outdoors
  • Embroidery and knitting
  • Environmentalism - specifically a fondness for bees and pollinators
  • Travel: I intend on travelling Europe with a planned trip for Greece in June

Timeline

Duty Manager

Avis Budget Group
12.2023 - Current

North Island Coordinator

Avis Budget Group
10.2022 - 11.2023

Rental Operations Agent

Avis Budget Car Rental
04.2022 - 10.2022

Writer, Website Publishing, Content Creator, Online Assistant

BiograView
03.2021 - 03.2022

Bachelor of Communications - Journalism

Auckland University of Technology

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Hayley White