Hazel Louise Morgan
Perth
Summary
Enthusiastic, reliable, and friendly individual who works hard to achieve my potentials. Adaptable, committed and organised with a lot of retail leadership experience. A quick learner who is always seeking learning opportunities.
Overview
27
27
years of professional experience
Work History
Merchandiser
Brand Influence Group
05.2024 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Store Manager
Boots Health and beauty
01.2011 - 03.2024
- I deliver consistent standards of presentation and care for customers in my store each day
- I understand and plan for my peak trading times (weekends, late nights, pay day weekends, seasonal events etc)
- I take time to speak to and understand my customers and what they want from my shop and pharmacy and am proactive in responding to their needs
- I am visible and available in my store, sharing the Company priorities and plan with clarity, and ensuring that colleagues are engaged and deliver the commercial plan
- I keep abreast of the NHS contractual framework and its context locally so that I maximise all available pharmacy income streams
- I understand the importance of developing meaningful relationships with my key pharmacy stakeholders e.g
- GP surgeries in my community
- I deliver a culture of getting the basics right for colleagues all the time: uniform, pay, care for colleagues, tools to do the job, health and safety, and I listen to colleagues in store
- I am available and approachable for all my colleagues including relief pharmacists creating a culture of listening, taking action on their feedback
- I inspire and coach my team, setting clear goals
- I give regular in the moment feedback and stretch my team through strong performance leadership conversations
- I walk the shop floor daily ensuring my store has a robust operational platform to deliver clean, well presented shop floor and pharmacy, with brilliant stock availability for customers and patients
- I focus on the delivery of the basics consistently and look for opportunities that impact on the loss agenda in both retail and pharmacy
- I deliver consistent legal and patient safety compliance in my shop and take the appropriate actions fast where this is not at the standards required
- Also within my role I plan management rotas, I control the store salary budget and I work alongside local charity’s to plan events which we hold in and out of store
Supervisor
Debenhams
07.2005 - 01.2011
- Within this role I did staff rotas, customer service, merchandising, budgets, staff reviews, looking after the department at all times and general daily duties around the store
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Scotts
01.1998 - 01.2005
- I started at Scott’s from school, within this role I did customer service, housekeeping and general daily duties
- After a few years at Scott’s I was promoted to Store Manager role, which included daily cash takings, staff rotas and budgets
Education
GCSE’s - English, Maths, Science, Physical Education, Geography, History
Berryhill High School
UK1998
Skills
Reliable and punctual
Friendly and outgoing
Retail knowledge
Customer Service
Organizational Skills
Attention to Detail
Personal Information
Date of Birth: 03/30/1982
Hobbies and Interests
- I enjoy playing cricket and helped to coach the under 8’s children at my local cricket club back in the uk.
- I also enjoy fitness training, going on walks, and spending time with family and friends.
Timeline
Merchandiser
Brand Influence Group
05.2024 - Current
Store Manager
Boots Health and beauty
01.2011 - 03.2024
Supervisor
Debenhams
07.2005 - 01.2011
Scotts
01.1998 - 01.2005
GCSE’s - English, Maths, Science, Physical Education, Geography, History
Berryhill High School
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