Heath Mayne
Kingaroy,QLD
Summary
Accomplished Support Worker with a proven track record at Social Futures, enhancing client wellness through comprehensive case management and crisis intervention. Expert in confidentiality and active listening with proven client outcomes. Skilled in community integration and relationship building, my approach has consistently fostered client independence and social skills development.
Overview
19
19
years of professional experience
Work History
Independent Support Worker
Various
2023.11 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Case Manager Youth Homelessness
Social Futures
2014.10 - 2018.12
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Youth Support Worker
Open Minds
2011.06 - 2014.08
- Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
- Managed crisis interventions when required by assessing risks while collaborating closely with multidisciplinary teams.
- Enhanced youth development by implementing engaging and interactive activities tailored to individual needs.
- Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.
- Supported the development of essential life skills including financial literacy, time management, decision-making capabilities.
Disability Support Worker
Worked Directly for Client
2005.03 - 2007.01
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
Education
Certificate IV - Community Services
TAFE Queensland
South Bank, QLD06.2011
Skills
- Confidentiality and Privacy
- Life Skills Development
- Professional boundaries
- Cultural Sensitivity
- Community Integration
- Budgeting and financial management
- Teamwork and Collaboration
- Problem-Solving
- Excellent Communication
- Time Management
- Active Listening
- Relationship Building
Timeline
Independent Support Worker
Various
2023.11 - Current
Case Manager Youth Homelessness
Social Futures
2014.10 - 2018.12
Youth Support Worker
Open Minds
2011.06 - 2014.08
Disability Support Worker
Worked Directly for Client
2005.03 - 2007.01
Certificate IV - Community Services
TAFE Queensland