Heather Atkinson
Warnbro,WA
Summary
A dynamic and passionate professional, I bring a unique blend of administrative support, client services, and team leadership. With a career spanning various roles, I am eager to leverage my experience into a career in Support Coordination.
I am truely passionate about is fostering meaningful connections with my clients. Helping people achieve their goals and empowering them is a driving force in my work. My transferable skills in leadership, strategic planning, and client relationship management, embodying a blend of professional rigour and genuine human connection.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Connect Specialist - Remote
Australian Unity
10.2023 - Current
- Diligent professional with expertise in scheduling/allocation of at-home hospital care, Occupational Therapy, Physiotherapy, and personal care services
- Proficient in the use of Alayacare and Salesforce
- Skilled in health fund eligibility checks and adept at liaising with private hospitals, health funds, and external providers
NDIS Service Administrator/Customer Service
Humdrum
05.2023 - 09.2023
- Established and nurtured strong participant relationships, providing personalised support and fostering a welcoming service atmosphere.
- Managed service agreements to ensure participant satisfaction, while meticulously maintaining detailed records.
- Demonstrated proficiency in accessing and using PRODA & NDIS Portal, efficiently managing support sessions to optimise participant plans.
Administration Support Officer
Shire of Serpentine Jarrahdale
07.2022 - 02.2023
- Waste, Fleet & Facilities Team
- Provided invaluable support to supervisory personnel, coordinators, and the senior management of the Waste, Fleet & Facilities division
- Diligently managed and prioritised customer requests through the utilisation of the OneComm system
- Demonstrated proficiency in procurement processes for the Fleet department and maintaining precise control over purchase orders
- Crafted meticulous agendas, recording accurate minutes, and executing various essential administrative functions.
Administration Support Officer
Shire of Serpentine Jarrahdale
03.2022 - 07.2022
- Operations, Park & Gardens & Civil Team
- Provided essential support to Supervisors, Coordinators, and the Operations Manager
- Proficiently managed customer requests through the OneComm (Technology One) system
- Handled goods receipting, amendments, and purchase order creation to ensure operational efficiency
- Actively contributed to meetings by preparing agendas and recording minutes
- Addressed customer inquiries and efficiently resolved complaints
- Executed a range of general administrative duties to enhance operational effectiveness.
Senior Screening Officer (Management)
North Metropolitan Health Service
08.2021 - 03.2022
- BreastScreen WA
- Created and maintained weekly in clinic rosters Scheduling for 80+ FT, PT & Casual personnel, deployed across 10 clinics
- Directly supervised a workforce of 30 employees and efficiently managed multifaceted administrative responsibilities.
- Implemented and managed professional development.
- Led the implementation of live rostering program ENTO, enhancing staff scheduling efficiency across multiple clinics.
- Safeguarded and maintained confidential personnel information with the utmost discretion
- Provided indispensable support to clients and staff members
- Used RoStar for efficient payroll management
Administrative Support Officer Regional
North Metropolitan Health Service
08.2020 - 08.2021
- BreastScreen WA
- Offered a welcoming and professional front desk experience while effectively and efficiently addressing client inquiries
- Maintained and updated confidential client records
- Provided essential client support and contributed valuably to radiography data entry
- Demonstrated a commitment to serving rural communities through extended periods of mobile clinic work.
State Administration Supervisor (Internal Promotion)
Salvos Stores WA State Office
11.2019 - 08.2020
- Proficiently managed a multi-line telephone system and administrative responsibilities
- Displayed intermediate/advanced proficiency in Microsoft Office suite
- Facilitated calendar and travel arrangements
- Provided assistance in HR recruitment processes
- Handled and processed credit card receipts and invoices
- Processed and handled insurance claims
- Upheld the utmost discretion in handling confidential data and contributing actively during meetings
- Created agendas and minutes for all meetings.
Area Administrative Support Assistant
Salvos Stores WA State Office
11.2018 - 11.2019
- Proficiently managed a multi-line telephone system and administrative responsibilities
- Provided assistance in HR recruitment processes
- Handled and processed credit card receipts and invoices
- Processed insurance claims
- Displayed a well-formed knowledge in Microsoft Office tools and generating comprehensive reports.
Receptionist/Administration Licensing Officer
John Papas Trailers (Aust) Pty Ltd
08.2014 - 11.2018
- Demonstrated professionalism while handling complex inquiries related to parts, licensing, repairs, and sales
- Effectively managing invoicing, purchase orders, and quotations through MYOB
- Proficiently processing substantial payments and maintaining office supplies
- Displaying a keen aptitude for Microsoft Office products and producing excellently crafted correspondence for clients and agencies.
Education
Certificate III Business -
The Apprentice and Traineeship Company
MS Excel Introduction and Intermediate -
ATI Mirage
Skills
- Efficient Administrator: Proficient in organising and overseeing administrative tasks, including scheduling and procurement, to optimise operations
- Customer Relations Expertise: Adept at transforming inquiries into positive interactions, fostering a welcoming environment
- NDIS Proficiency: Experienced in navigating NDIS procedures, crafting service agreements, and nurturing long-lasting participant relationships
- Team Leader: Successful in leading and managing teams, handling payroll, and providing unwavering staff support for peak performance
- Resource Management: Skilled in resource management, including procurement, budgeting, and financial oversight
- Tech Proficiency: Expertise in MS Excel and the entire MS Office Suite
Certification
- C-Class Manual Car License, 06/2027
- LF Forklift License - Down to Earth, 06/2027
Professional Referees
- Cameron Franklin, Humdrum - NDIS Service Officer, Work Colleague, +61 424 723 811, cam@humdrum.au
- Loren Stewart, Shire Serpentine Jarrahdale - Operations Administration Officer, Work Colleague, +61 466 411 735, lstewart@sjshire.wa.gov.au
- Kerri Bradford, BreastScreen WA - Senior Radiographer, Work Colleague, +61 484 633 419, kerri.bradford@health.wa.gov.au
Clearances And Screenings
- National Police Clearance, 05/2023
- Working with Children WA, 05/2028
- NDIS Worker Screening, 05/2028
Timeline
Community Connect Specialist - Remote
Australian Unity
10.2023 - Current
NDIS Service Administrator/Customer Service
Humdrum
05.2023 - 09.2023
Administration Support Officer
Shire of Serpentine Jarrahdale
07.2022 - 02.2023
Administration Support Officer
Shire of Serpentine Jarrahdale
03.2022 - 07.2022
Senior Screening Officer (Management)
North Metropolitan Health Service
08.2021 - 03.2022
Administrative Support Officer Regional
North Metropolitan Health Service
08.2020 - 08.2021
State Administration Supervisor (Internal Promotion)
Salvos Stores WA State Office
11.2019 - 08.2020
Area Administrative Support Assistant
Salvos Stores WA State Office
11.2018 - 11.2019
Receptionist/Administration Licensing Officer
John Papas Trailers (Aust) Pty Ltd
08.2014 - 11.2018
Certificate III Business -
The Apprentice and Traineeship Company
MS Excel Introduction and Intermediate -
ATI Mirage
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