Summary
Overview
Work History
Education
Skills
Affiliations
REFERENCES
Timeline
Generic

Heather Hayden

Moranbah,QLD

Summary

I'm a hardworking and motivated professional with several years of experience and record of success in industry. I've a solid history of balancing team performance and dedication to working closely with employees to maximize productivity and optimize procedures.

I'm a reliable Manager who demonstrates a high level of ownership and initiative. I possess an exceptional work ethic and desire to go above and beyond to exceed company expectations. I thrive in fast-paced, deadline-driven environments to manage goals and team development, and have a history of thriving in team-oriented environments.

Overview

4
4
years of professional experience

Work History

Dry Goods Manager

Coles
Moranbah, QLD
10.2024 - Current
  • Daily store operations and ensured compliance with company policies.
  • Coordinated team schedules and managed staff to optimize workflow efficiency.
  • Coached and trained team members in order to improve their job performance.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Attend regular meetings with other leaders to discuss progress and identify areas of improvement.

Deli Manager

Coles
Mt Gambier, SA
05.2023 - 10.2024
  • Managed daily operations of deli department to ensure efficient service.
  • Supervised staff to maintain high standards of food safety and hygiene.
  • Trained new employees on deli procedures and customer service techniques.
  • Resolved customer complaints promptly to ensure satisfaction and repeat business.
  • Trained new employees on proper food handling techniques and safety regulations.
  • Monitored daily sales reports to maximize profitability.
  • Managed daily operations of the deli including staffing, scheduling, merchandising.
  • Addressed employee performance issues promptly while also providing feedback and coaching as needed.

Dairy Manager

Coles
Mt Pleasant, Mackay, QLD
02.2022 - 05.2023
  • Coordinated inventory levels to maintain optimal stock for customer demand.
  • Managed daily dairy operations, ensuring product quality and freshness.
  • Pulled out of date products from shelves and cases, disposing of items in proper bins.
  • Confirmed pricing accuracy and checked all department signage, maintaining correct sale prices

Inventory Specialist

Coles
Andergrove, Mackay, QLD
06.2021 - 02.2022
  • Managed inventory levels to ensure product availability and minimize stock discrepancies.
  • Conducted regular stock audits to maintain accurate inventory records and identify variances.
  • Assisted in training new staff on inventory procedures and best practices for accuracy.
  • Monitored product expiration dates to facilitate timely rotation and reduce waste in the store.
  • Coordinated inventory, stocking and ordering.
  • Performed scheduled inventory counts and supply audits.
  • Investigated discrepancies between physical count and computer records.

Education

Year 11 -

Mt Gambier High School
Mount Gambier, SA

Skills

  • Inventory control
  • Team management
  • Effective communication
  • Time management
  • Leadership development
  • Staff training
  • Customer service
  • Operational efficiency

Affiliations

  • keen runner
  • love a good music concert or festival
  • love to travel locally and abroad

REFERENCES

  • Sam Moran

    Former Store Manager Mt Gambier Coles

    0420514717

  • Rebecca Bell

     Current SSM, Mt Gambier Coles

     0409359830

Timeline

Dry Goods Manager

Coles
10.2024 - Current

Deli Manager

Coles
05.2023 - 10.2024

Dairy Manager

Coles
02.2022 - 05.2023

Inventory Specialist

Coles
06.2021 - 02.2022

Year 11 -

Mt Gambier High School

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Heather Hayden