Heather Hayden
Moranbah,QLD
Summary
I'm a hardworking and motivated professional with several years of experience and record of success in industry. I've a solid history of balancing team performance and dedication to working closely with employees to maximize productivity and optimize procedures.
I'm a reliable Manager who demonstrates a high level of ownership and initiative. I possess an exceptional work ethic and desire to go above and beyond to exceed company expectations. I thrive in fast-paced, deadline-driven environments to manage goals and team development, and have a history of thriving in team-oriented environments.
Overview
4
4
years of professional experience
Work History
Dry Goods Manager
Coles
Moranbah, QLD
10.2024 - Current
- Daily store operations and ensured compliance with company policies.
- Coordinated team schedules and managed staff to optimize workflow efficiency.
- Coached and trained team members in order to improve their job performance.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Attend regular meetings with other leaders to discuss progress and identify areas of improvement.
Deli Manager
Coles
Mt Gambier, SA
05.2023 - 10.2024
- Managed daily operations of deli department to ensure efficient service.
- Supervised staff to maintain high standards of food safety and hygiene.
- Trained new employees on deli procedures and customer service techniques.
- Resolved customer complaints promptly to ensure satisfaction and repeat business.
- Trained new employees on proper food handling techniques and safety regulations.
- Monitored daily sales reports to maximize profitability.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Addressed employee performance issues promptly while also providing feedback and coaching as needed.
Dairy Manager
Coles
Mt Pleasant, Mackay, QLD
02.2022 - 05.2023
- Coordinated inventory levels to maintain optimal stock for customer demand.
- Managed daily dairy operations, ensuring product quality and freshness.
- Pulled out of date products from shelves and cases, disposing of items in proper bins.
- Confirmed pricing accuracy and checked all department signage, maintaining correct sale prices
Inventory Specialist
Coles
Andergrove, Mackay, QLD
06.2021 - 02.2022
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Conducted regular stock audits to maintain accurate inventory records and identify variances.
- Assisted in training new staff on inventory procedures and best practices for accuracy.
- Monitored product expiration dates to facilitate timely rotation and reduce waste in the store.
- Coordinated inventory, stocking and ordering.
- Performed scheduled inventory counts and supply audits.
- Investigated discrepancies between physical count and computer records.
Education
Year 11 -
Mt Gambier High School
Mount Gambier, SASkills
- Inventory control
- Team management
- Effective communication
- Time management
- Leadership development
- Staff training
- Customer service
- Operational efficiency
Affiliations
- keen runner
- love a good music concert or festival
- love to travel locally and abroad
REFERENCES
- Sam Moran
Former Store Manager Mt Gambier Coles
0420514717
- Rebecca Bell
Current SSM, Mt Gambier Coles
0409359830
Timeline
Dry Goods Manager
Coles
10.2024 - Current
Deli Manager
Coles
05.2023 - 10.2024
Dairy Manager
Coles
02.2022 - 05.2023
Inventory Specialist
Coles
06.2021 - 02.2022
Year 11 -
Mt Gambier High School