Luke Hibberd
Mildura,VIC
Summary
Experienced manager with 15 years in retail, including 10 years in a managerial role. Strong supervisory skills, adept at enhancing customer service and employee relations. Proficient in inventory management, visual merchandising, and meeting KPI targets. Well-prepared, organized, and trained in product knowledge and store regulations. Dedicated to increasing sales and fostering relationships with key suppliers, business representatives, and customers.
Overview
18
18
years of professional experience
Work History
Dry Goods Manager
Coles
10.2022 - Current
- Day-to-day running of the grocery department which consists of all our non-fresh products. Including night fill operations.
- A diverse range of responsibilities that included developing the management team, assisting customers, ordering and replenishing shelves and displays, rostering, maintaining a safe and hygienic work environment, KPI adherence, and team training and development.
- Managing a team of 30+ team members.
- Working to Coles standard and following all correct processes.
- High attention to detail regarding Coles metrics for stock loss, meeting KPI's, and all other routines.
- Jasol and Coles audit preparedness.
- Regularly stepping into the Store support manager role when needed which includes running the store on required days.
- Ability to gather data from spreadsheets regarding sales, growth and other metrics.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Assistant Store Manager
Ritchies Supermarkets
10.2019 - 10.2022
- A diverse range of responsibilities that included developing the management team, assisting customers, ordering and replenishing shelves and displays, rostering, maintaining a safe and hygienic work environment, KPI adherence, and team training and development.
- Proven ability in managing inventory and merchandise.
- Experience in managing a team.
- A sound knowledge of supermarket best practice.
- A customer focused approach, working at Ritchies promoting the friendliest team campaign.
- Building relationships with many independent suppliers and merchandisers, such as Mondelez, Lactalis, Metcash.
- Covid-19 practices were in place and maintained to business and government requirements.
Duty Manager
Coles
05.2017 - 12.2019
- Management of store during evening trade, 1300-2200.
- Ensured all departments were ready for evening trade, fully stocked, presented, aware of sales and what needed to be focused or maintained.
- Customer service, assisting on check out during busy periods, customer compliments/ complaints, handling customer product complaints, taking phone calls.
- Maintain stock loss / prevention, reporting and assisting police. coach and train team members, when required or new team members. Monitor any potential equipment failures and report if necessary. Assist any department that needs assistance.
- Ensure rosters are correct and replace any shifts that are needed. Completed product recall and withdrawals.
- Ensure the store is secured and alarmed at the end of trade.
- Customer assistance (checkout, service deli, phone calls or in store)
- Fill and maintain the presentation of the store.
- Breaking down load into correct aisles to be filled.
- Rotated and filled stock to meet Coles standard.
- Completing stock takes when required.
- Assisting on check out during busy periods of trade.
- Assisting customers in store with any issues they have.
Night Fill Manager
Woolworths Supermarket
07.2011 - 09.2016
- Nightfill 2ic, Nightfill manager.
- Staff management (ensure team hours meet the required hours to complete all tasks for night)
- Breaking down load into correct aisles to be filled.
- Rotated and filled stock to meet Woolworths standard.
- Meet store presentation expectations.
- Assisting on check out during busy periods of trade.
- High standards for Boh areas.
Long Life Assistant
Woolworths Supermarket
02.2009 - 06.2011
- Inventory management and processing of previous nights overstocks.
- Maintaining stock levels
- Checking stock counts were correct both in store and in the computer system Rotated and filled stock.
- Customer assistance (checkout, phone call, in store)
- Completed stock take when required.
Country Energy
07.2009 - 11.2009
- School based work placement.
Vincent & Pritchards Painting
01.2009 - 06.2009
- School based work placement.
Check out operator
Woolworths Supermarket
11.2007 - 02.2009
- Customer service assistant, checkout operator/ supervisor
- Cash handling
- Phone answering
- Supervision duties (opening/closing of service area)
Education
Year 12 Certificate -
Willyama High School
Skills
- Customer engagement
- Effective team leadership
- Proficient time management
- Strategic decision-making
- Verbal and written communication
- Complex Problem-solving
- Team development
- Staff management
- Effective task delegation
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Performance management
- Staff development
- Schedule preparation
- Business administration
- Negotiation
- Product management
- Budget control
- Key performance indicators
- Financial management
- Expense tracking
- Coaching and mentoring
- Policy and procedure development
- Inventory management
Timeline
Dry Goods Manager
Coles
10.2022 - Current
Assistant Store Manager
Ritchies Supermarkets
10.2019 - 10.2022
Duty Manager
Coles
05.2017 - 12.2019
Night Fill Manager
Woolworths Supermarket
07.2011 - 09.2016
Country Energy
07.2009 - 11.2009
Long Life Assistant
Woolworths Supermarket
02.2009 - 06.2011
Vincent & Pritchards Painting
01.2009 - 06.2009
Check out operator
Woolworths Supermarket
11.2007 - 02.2009
Year 12 Certificate -
Willyama High School
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