Heather Redmond
NSW
Summary
Experienced State Manager with a strong background in leading teams to achieve exceptional cleaning standards. Skilled in client relations, team leadership, and operational management. Adept at working closely with clients to understand their needs and deliver consistent, high-quality results. Excellent communication, time management, and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
NSW State Manager
XL Retail Services
01.2022 - Current
- Work closely with sub-contractors and clients to maintain high cleanliness standards
- Organize and oversee polishing work for stores when required, ensuring all areas meet cleanliness and presentation standards
- Conduct monthly audits with store management to assess performance and address any concerns
- Ensure all compliance measures, including health and safety regulations, are met and adhered to across all locations
- Liaise with store management to coordinate cleaning schedules and resolve any operational challenges
Cleaning Supervisor
Quad Services
Newcastle Airport
01.2017 - 01.2022
- Supervised and coordinated a cleaning team to ensure high cleanliness standards at Newcastle Airport
- Implemented and managed rosters and schedules for cleaners, ensuring smooth operations and adequate staffing
- Collaborated with clients to meet and exceed cleanliness expectations and resolve any issues promptly
- Monitored team performance and provided ongoing feedback and training to ensure quality and efficiency
- Managed inventory and supplies to ensure the cleaning team had the resources needed to maintain high standards
Sub-contractor
XL Retail Services
NSW
01.2008 - 01.2015
- Managed cleaning and polishing requirements for Coles and Kmart stores in Port Stephens
- Led cleaning teams to ensure the highest standard of cleanliness and maintenance across the stores
- Held monthly meetings with Store Managers to discuss areas of concern and implement corrective actions
- Coordinated schedules and resources to ensure tasks were completed on time and to company standards
- Developed and maintained strong relationships with clients to ensure satisfaction and continuous improvement
Education
Certificate III - Business Administration
Certificate IV - Cleaning Management
Skills
- Team Leadership & Supervision
- Client Relationship Management
- Efficient Time Coordination
- High-Quality Standards & Cleaning Procedures
- Strong Communication Skills
- Operational Management
- Problem-Solving
- Staff Training & Development
Timeline
NSW State Manager
XL Retail Services
01.2022 - Current
Cleaning Supervisor
Quad Services
01.2017 - 01.2022
Sub-contractor
XL Retail Services
01.2008 - 01.2015