Hedieh Zarakhsh

• Collaborated with medical personnel to coordinate treatments for clients when necessary.
• Maintained detailed documentation of all cases including progress notes, assessment results, referrals made.

Developing a RTW Plan, ensuring compliance, supporting recovery.

• Providing comprehensive personal care support, including assistance with daily living activities such as bathing, dressing, and grooming, ensuring clients' comfort and dignity
• Facilitating safe and reliable transportation for clients to medical appointments, community activities, and other engagements, promoting independence and mobility
• Offering emotional and psychological support to clients, helping them manage mental health challenges and improving their overall well-being
• Supporting clients in participating in community activities and social events, fostering inclusion, and enhancing social skills
• Developing and implementing personalised care plans tailored to unique needs and preferences of each client, ensuring holistic and client-centered support
• Demonstrating excellent communication skills to effectively interact with clients, families, and healthcare professionals, building strong and trusting relationships
• Providing empathetic and compassionate care, understanding clients' needs and advocating for their rights and well-being
• Implementing behavioural support strategies to assist clients in managing challenging behaviours, promoting positive interactions and outcomes
• Ensuring adherence to health and safety protocols, maintaining safe environment for clients, and promptly addressing any risks or concerns
• Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.

Proficient in processing and paying weekly compensation to injured workers, ensuring timely and accurate payments

• Experienced in managing medical and related claims and invoices, including review, approval, and documentation
• Skilled in communicating effectively with injured workers, providing support and guidance to facilitate their return-to-work arrangements
• Developing and implementing individualised return-to-work plans tailored to needs of injured workers, ensuring smooth and effective transitions back to work
• Demonstrating empathy and providing emotional support to injured workers, advocating for their needs and helping them navigate return-to-work process
• Working collaboratively with healthcare providers, employers, and other stakeholders to coordinate care and support services for injured workers
• Utilising strong analytical and problem-solving skills to address challenges and barriers to return-to-work, developing creative solutions
• Maintaining detailed and accurate records of client interactions, claims, and progress; preparing necessary reports and documentation
• Thorough understanding of workers' compensation regulations and policies, ensuring compliance in all aspects of case management
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Provided leadership, guidance and support to staff members.