Jessica Sinclair

- Managing a variety of mental injury claims from small, medium, and large clients involving proactive and customer-focused approach. This often includes explaining elements of the Workcover scheme as well as recommending strategy around recovery and return to work.

- De-escalating frustration and aggression in instances of dissatisfaction from injured workers, employers, and treaters.

- Ensuring deadlines are met by managing my time efficiently. For example, ensuring all actions and contacts are frequently monitored on each claim.

- Taking time to help colleagues if they need assistance with a query or process.

- Identifying and adapting strategy to each claim according to what will be most effective in supporting the worker and reaching the Return To Work measure.

- Leading and supporting employees to successfully carry out required tasks involved to close the store nightly.

- Handled employee-related issues including providing wellbeing support and encouraging growth within their performance.

- De-escalating and mediating situations involving customer dissatisfaction and team member conflict.

- Involvement in training and process implementation including regular safety and wellbeing reviews that comply with OHS protocols.