Heer Patel
Melbourne,VIC
Overview
4
4
years of professional experience
Work History
Hospitality Worker
Lala's Kitchen
Boronia, VIC
01.2021 - Current
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Trained new staff members on proper customer service and hospitality policies.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
Retail Worker
Supre
Knoxfield, VIC
10.2024 - 01.2025
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
Education
Certificate IV - Law
Victoria University
Melbourne, VIC06-2025
Skills
- Customer assistance
- Professional appearance
- Customer service
- Team building
- Interpersonal communication
Languages
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Retail Worker
Supre
10.2024 - 01.2025
Hospitality Worker
Lala's Kitchen
01.2021 - Current
Certificate IV - Law
Victoria University