Heidi Froggatt
Back Creek,NSW
Summary
Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.
Overview
5
5
years of professional experience
Work History
Hospitality Worker
Brendan byrne
Ballina , NSW
08.2002 - 10.2007
- Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Greeted customers and provided them with menus.
- Conducted regular training on hospitality trends and customer service best practices.
- Checked on customers regularly to ensure satisfaction with meals and services.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Assisted in seating guests and ensuring they were comfortable.
- Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
- Arranged tours, taxis or restaurant reservations for customers.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Supported team operations by keeping supplies well-stocked and stations ready for guest service.
- Answered questions regarding menu items, special offers and other restaurant information.
- Took orders accurately and communicated them to the kitchen staff promptly.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Restocked beer and liquor regularly and after special events.
- Monitored cash handling procedures at the bar counter.
- Planned promotional activities for the bar area to increase customer engagement.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Neatly sliced and pitted fruit for garnishing drinks.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Greeted customers and provided excellent customer service.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Collected and organized daily till totals and tips.
- Provided drink suggestions to customers based on their preferences.
- Performed opening and closing duties including restocking supplies.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Planned and coordinated special events to boost customer numbers and profits.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Stocked ice bins and coolers as needed throughout shift.
- Arranged bottles and glasses behind bar to make attractive displays.
Education
Richmond River High
Lismore 10-1997
Skills
- Prep work
- Item recommendation
- Food preparation
- Health code compliance
Timeline
Hospitality Worker
Brendan byrne
08.2002 - 10.2007
Richmond River High