Heidi Jones
Erskine,WA
Summary
Adept Senior Dermal Therapist with a proven track record at Everything Skin, excelling in treatment planning and building rapport. Demonstrated success in enhancing patient care through meticulous documentation and ethical practice. Skilled in both emotional awareness and patient monitoring, significantly improving therapy outcomes.
Owned and managed my own clinic with nurses and doctors in the past providing me with skills understanding business requirements.
Overview
10
10
years of professional experience
Work History
Senior Dermal Therapist
Everything Skin
Perth, WA
03.2017 - Current
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
- Provided individual plans for patients within the clinic. Assisting the doctor with patient’s care.
Owner
Self Employed Beauty Clinic
Rockingham, WA
05.2014 - 10.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Accredited - Dermal Science And Beauty Therapy
Penal Secondary Private School
Trinidad And Tobago08.1995
Skills
- Treatment Planning
- Building rapport
- One-on-one sessions
- Documentation requirements
- Client Confidentiality
- Patient documentation
- Patient Monitoring
- Emotional awareness
- Attention to Detail
- Relationship Building
- Excellent Communication
- Problem-Solving
- Teamwork and Collaboration
- Time Management
- Multitasking Abilities
- Scheduling and calendar management
- Decision-Making
- Administration and management
- Problem-solving abilities
- Goal Setting
- Time management abilities
- Adaptability
Timeline
Senior Dermal Therapist
Everything Skin
03.2017 - Current
Owner
Self Employed Beauty Clinic
05.2014 - 10.2016
Accredited - Dermal Science And Beauty Therapy
Penal Secondary Private School