Jordana Ellem
Gold Coast,QLD
Summary
Im Jordi, a bubbly, kind, motivated & intuitive Senior Dermal Therapist and laser technician with comprehensive understanding of customer needs and satisfaction. I have an innovative, holistic approach that inspires customer confidence & comfort.
I seek a full-time/ Contracted position, I'm an all rounder with a hunger for consistent personal and professional development. Professional interests include keeping up to date with industry trends, products and technology. Personal interests include spending time with my support network, travel, Painting/Drawing & music!
Overview
12
12
years of professional experience
Work History
SENIOR DERMAL THERAPIST
OI COSMETICS STUDIO
07.2023 - Current
- Luxury multi award winning Skin & Health Clinic
- Providing advanced skin treatments using High Grade cosmeceuticals: LIRA, Elementals & Image
- Tracked progress & provided recalibrations with diagnostic imaging according to client goals assuring client satisfaction.
- Medical Grade peels, Cocktail Medi Skin needling, Nano-Fusion, Ultra Fusion, Infrared LED, IPL +, health & wellbeing coach.
Dermal Therapist & Laser Technician
Laser Clinics Australia
07.2021 - 07.2023
- Advanced Dermal Services: Skin needling, AHA & BHA peels, BBL (IPL), Kleresca, Aqua Facials, microdermabrasion etc.
- Licensed in Laser Hair Removal
- General clinic duties eg. reception, stocktake, cleaning & maintaining a safe work environment
- Skilled at working independently and collaboratively in a team environment to provide support and guidance.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Professional Makeup Artist
Self Employed
01.2015 - 07.2021
- Professionally applied makeup to clients for formals, weddings, and special occasions.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Freelance makeup artist with over 8 years experience (previous small business owner of My Beauty Bar coordinating makeup tents at GC 600 ladies days, Board walk empire fashion shows & goodlife music festival events)
Head Hostess & Bottle Service Supervisor
The Pink Flamingo Spiegelclub
10.2020 - 04.2021
- Head Hostess: greeting customers warmly on arrival to the venue and providing a friendly warm helpful presence throughout there experience
- Seating organisation
- Bottle Service Supervisor: Reservations, payment, supported waitresses and floor staff during service.
Ashmore Tavern & Quench Liquor
Eumundi Group
04.2015 - 10.2020
- Gaming attendant
- Bartender
- Waitress
- Quench retail & sales assistant
- Stockist
Benowa Tavern
ALH Group
02.2016 - 02.2018
- Gaming Attendant
- Bartender
- Waitress
Casual Retail Assistant
Ashmore News Extra
01.2012 - 07.2015
- Lottery & Scratch it sales
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Advanced Diploma - Beauty Therapy & Screen And Media
THE FRENCH BEAUTY ACADEMY
Robina, QLD07.2021
Diploma - Specialised Makeup & SFX
ACADEMY OF DESIGN
Broadbeach, QLD12.2015
QLD Certificate of Education -
Benowa State High School
12.2013
Skills
- Licensed Laser Therapist
- Advanced Skin Condition Diagnosis and Treatment
- Makeup Application
- Customer Experience & satisfaction
- Positive approach to communication & problem solving
- Teamwork and Collaboration
REFERENCES
Juanita Gage
Professional
P: 0452 256 056
French Beauty Academy
Profressional
Camille Hayhurst
camilleh@thefrench.com.au
P: 5562 2567
Rachael Granshaw
Personal
P: 0484 666 735
Timeline
SENIOR DERMAL THERAPIST
OI COSMETICS STUDIO
07.2023 - Current
Dermal Therapist & Laser Technician
Laser Clinics Australia
07.2021 - 07.2023
Head Hostess & Bottle Service Supervisor
The Pink Flamingo Spiegelclub
10.2020 - 04.2021
Benowa Tavern
ALH Group
02.2016 - 02.2018
Ashmore Tavern & Quench Liquor
Eumundi Group
04.2015 - 10.2020
Professional Makeup Artist
Self Employed
01.2015 - 07.2021
Casual Retail Assistant
Ashmore News Extra
01.2012 - 07.2015
Advanced Diploma - Beauty Therapy & Screen And Media
THE FRENCH BEAUTY ACADEMY
Diploma - Specialised Makeup & SFX
ACADEMY OF DESIGN
QLD Certificate of Education -
Benowa State High School
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