Helen George
Brunswick,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Able to learn fast, remain calm under pressure and maintain both company and individual standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Casual Waitress/Bartender
Cross Keys Hotel
10.2022 - Current
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Used cash registers and credit card machines to cash out customers.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Kept server areas clean and stocked to increase efficiency while working tables.
Casual Event Staff Member
Melbourne Cricket Club (MCC)
08.2022 - 05.2023
- Directed guests to correct seating areas, providing seamless experience.
- Implemented efficient check-in processes, minimizing wait time for guests upon arrival at events.
- Implemented event protocols to maintain safety and security of all attendees.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Christmas Casual
Boating Camping Fishing (BCF)
10.2021 - 01.2022
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Kept merchandise organized with regular recovery work.
- Greeted, welcomed and offered immediate assistance to store customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Part - Time Team Member
Sugar Station
11.2019 - 05.2021
- Cash handling
- Learned all required tasks quickly to maximize performance.
- Maintained stock levels within the store.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Bachelor of Science -
RMIT University
Melbourne, VIC01.2025
High School Diploma -
Brunswick Secondary College
Melbourne, VIC01.2021
Skills
- Cash Handling
- Food safety understanding
- Reliable and Responsible
- Adaptable and Flexible
- Item promotion
- Supply Restocking
- Problem Resolution
- Teamwork and Collaboration
- Complaint Handling
- Creative Customer Solutions
- Retail Floor Stocking
- Product Knowledge
References
Flynn Ryan: 0401 821 513
Katinka Drake: 0411 898 773
Certification
- Victorian Responsible Service of Alcohol Certificate
Timeline
Casual Waitress/Bartender
Cross Keys Hotel
10.2022 - Current
Casual Event Staff Member
Melbourne Cricket Club (MCC)
08.2022 - 05.2023
Christmas Casual
Boating Camping Fishing (BCF)
10.2021 - 01.2022
Part - Time Team Member
Sugar Station
11.2019 - 05.2021
Bachelor of Science -
RMIT University
High School Diploma -
Brunswick Secondary College
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