HELEN NIUNITOGA
Gregory Hills,NSW
Summary
Hardworking Disability Support Worker dedicated to comprehensive, compassionate and individualized patient care. Manages appointments and medication, assists with bathing and grooming and maintains tidy environments. Expert in different types of disability support.
Experienced Telemarketer with extensive history of making cold calls. Results-driven, energetic with excellent time management abilities. Familiar with auto-dialing software. Specializes in maintaining contact with customers using rebuttals and resolving inquiries.
Seasoned auditing professional knowledgeable about risk aversion strategies, cost reduction options and financial processes. Decisive and persuasive communicator with proven problem-solving, leadership and planning abilities.
Overview
7
7
years of professional experience
Work History
Casual Team Member
Bunnings Maribyrnong
08.2023 - 11.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
- Processed customer transactions using cash register till.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
Disability Support Worker
Caring Zone PTY Ltd
08.2023 - 11.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Adhered to company requirements for patient interactions and care standards.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Kept accurate records for client files and handled related paperwork.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Auditor
Green Home Green Planet
01.2022 - 11.2022
- Followed established auditing processes to meet internal and regulatory requirements.
- Analyzed data and findings to prepare reports detailing financial information.
- Communicated with staff to obtain necessary information for audits.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives.
Appointment Setter
Supercharged Fiji
01.2018 - 11.2018
- Acted as first point of contact and set appointments for prospective clients.
- Set appointments with salespeople and potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
Quality Assurance Agent
Mindpearl
10.2017 - 01.2018
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Developed and implemented quality assurance improvements.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Documented findings and produced reports.
- Conducted employee audits to check production performance against process standards.
- Collected and analyzed data to measure effectiveness of quality control processes.
Marketing Intern
USP Pacific TAFE
09.2016 - 11.2016
- Helped with planning and hosting of marketing events.
- Assisted in creating written, video and image content for marketing channels.
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
- Contributed to mock-ups, email campaigns, and social media content.
- Participated in brainstorming meetings to develop marketing collateral.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
Education
Diploma of Community Services - Support Worker
Australian Institute of Business And Technology
Sydney, NSW08.2025
Certificate IV in Ageing Support - Aged Care
Australian Institute of Business And Technology
Sydney, NSW09.2024
Certificate III in Individual Support - Aged Care
Australian Institute of Business And Technology
Sydney, NSW05.2024
Fiji Year 12 Certificate Exam -
JAI NARAYAN COLLEGE
Fiji11.2014
Fiji Eighth Year Examination -
SUVA PRIMARY SCHOOL
Suva11.2010
Skills
- Individual Support Plans
- Incident Reports
- Family Communication
- Risk Assessments
- Personal Care
- Independent Living Support
- Daily Living Requirements
- Relationship Building
- Household Chores
- Disability Services
- Flexible Schedule
- Creative Thinking
- Daily Living Assistance
- Grooming Support
Timeline
Casual Team Member
Bunnings Maribyrnong
08.2023 - 11.2023
Disability Support Worker
Caring Zone PTY Ltd
08.2023 - 11.2023
Auditor
Green Home Green Planet
01.2022 - 11.2022
Appointment Setter
Supercharged Fiji
01.2018 - 11.2018
Quality Assurance Agent
Mindpearl
10.2017 - 01.2018
Marketing Intern
USP Pacific TAFE
09.2016 - 11.2016
Diploma of Community Services - Support Worker
Australian Institute of Business And Technology
Certificate IV in Ageing Support - Aged Care
Australian Institute of Business And Technology
Certificate III in Individual Support - Aged Care
Australian Institute of Business And Technology
Fiji Year 12 Certificate Exam -
JAI NARAYAN COLLEGE
Fiji Eighth Year Examination -
SUVA PRIMARY SCHOOL
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