Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Helen Rowley

Helen Rowley

Penna,TAS

Summary

An organised and dependable candidate, adept at managing multiple priorities while maintaining a positive attitude. Willing to take on additional responsibilities to meet team objectives and work collaboratively with cross-functional teams to ensure operational and service excellence. As a versatile Operations Supervisor, excel at tackling routine and complex business challenges with a resourceful and creative approach. Recognised as a driven, dedicated, and hardworking leader.

Overview

23
23
years of professional experience

Work History

Operations Supervisor Non-Emergency Patient Transp

Ambulance Tasmania
03.2022 - Current
  • Provide expert advice to the Director, Patient Transport and Interfacility Coordination and make recommendations to improve the delivery of current and future NEPT services.
  • Working knowledge of Ambulance Tasmania operations including current policies, procedures and factors impacting daily operations.
  • Identify opportunities to develop and improve policies, procedures and work instructions to improve working conditions and patient care standards.
  • Ability to identify, develop and lead quality improvement strategies including statewide training and professional development programs for patient transport officers.
  • Manage statewide NEPT recruitment and induction programs.
  • Statewide monitoring and reporting of NEPT service provision and performance, including question time briefings and meeting THS reporting requirements.
  • Provide leadership and direction to support the operational service delivery and future development of non-emergency patient transport (NEPT).
  • Conduct regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Operate with considerable autonomy and independence, exercising professional judgement, flexibility and initiative to perform the duties of the role subject to competing pressures and priorities.
  • Develop NEPT preparedness to assist in the provision of health services in large scale emergency situations.
  • Act as role model and always support positive workplace behaviours, consistent with the organisation’s values and the State Service Act 2000
  • Develop strong relationships and communicate proactively with patient transport officers, regional management teams and other business units.
  • Develop and maintain stakeholder relationships with external business units to ensure consistent communication and collaboration to continually improve patient care outcomes.
  • Participate in forums relevant to patient transport.
  • The development of policy documents and undertaking of project work for NEPT and the broader Interfacility Coordination Directorate.
  • Develop high level documentation, including policy documentation, training resources, reports for Ambulance Tasmania, and relevant reports, briefs, minutes and other correspondence, as required by the Department of Health and Minister’s Office.
  • Implementation, evaluation and reporting of quality and safety activity.
  • Actively participate in and contribute to the organisation’s Quality & Safety and Work Health & Safety processes, including in the development and implementation of safety systems, improvement initiatives, safeguarding practices for vulnerable people, and related training.
  • Maintain patient care competencies ensuring compliance with established standards of practice.
  • Investigation, formulation, production and review of practice guidelines relevant to NEPT.

Registered Paramedic

Ambulance Tasmania
01.2001 - Current
  • Attend to members of thecommunity requiring clinical care and treatment via ambulance services.
  • Independently, or as part of a team, deliver pre-hospital clinical care in accordance with approved clinical practice guidelines.
  • Maintain constant contact with the State Communications Centre, in accordance with Ambulance Tasmania policies, procedures, and work instructions.
  • Complete all relevant documentation with respect to clinical services, training provided, and changes to the working environment and equipment.
  • Maintain a prescribed level of knowledge in ambulance care practices and the correct application of ambulance equipment.
  • Maintain the allocated vehicle and equipment in a state of readiness at all times.
  • Actively participate in and contribute to the organisation’s Quality & Safety and Work Health & Safety processes, including in the development and implementation of safety systems, improvement initiatives, safeguarding practices for vulnerable people, and related training.
  • Assist in training new paramedics by serving as a preceptor and sharing clinical expertise during ridealongs.
  • Participate in ongoing professional development opportunities such as conferences or workshops to stay current on best practices in pre-hospital emergency medicine.
  • Currently not accredited for practice or completing on-road shifts due to current role.

Paramedic Educator

Ambulance Tasmania
02.2010 - 09.2012
  • Through the Regional Training Unit, be responsible to the relevant Manager for the planning, delivery coordination of in-service programs, including for VAOs.


  • Is expected to work in close collaboration with the Manager, Education and Professional Development.
  • Works with minimal supervision, consistent with agreed training schedules and priorities. Expected to exercise initiative, judgement and be self-motivated.
  • Accountable for the implementation and support of a positive workplace culture and is responsible for identifying and addressing inappropriate workplace behaviours. The occupant will be a role model for appropriate behaviours in the workplace.
  • Provision of guidance and support to VAOs and the promotion of volunteer ambulance services.
  • Provide training programs in a safe and efficient manner.
  • Will perform the duties allocated consistent with Ambulance Tasmania's organisational values and will promote, role model and support those values in the workplace.
  • Champion a child safe culture that upholds the National Principles for Child Safe Organisations. The Department is committed to the safety, wellbeing, and empowerment of all children and young people, and expect all employees to actively participate in and contribute to our rights-based approach to care, including meeting all mandatory reporting obligations.
  • Comply at all times with policy and protocol requirements, including those relating to mandatory education, training and assessment.
  • Liaise and collaborate with external stakeholders including University staff to ensure appropriate training development.

Education

MBA -

Australian College of Applied Professions
Brisbane, QLD
2026

Project Management

University of Tasmania
Hobart, TAS
05.2024

Executive Ready Program

Women And Leadership Australia
Perth, WA
11.2022

Skills

  • Staff Rostering
  • Staff Training and Development
  • Staff Performance Management and Development
  • Handling Complaints
  • Workflow Optimisation and Performance Improvement
  • Operations Management
  • Vendor and Stakeholder Engagement
  • Data Analysis and Modeling
  • Risk Management and Quality Assurance
  • Regulatory Compliance
  • Multitasking and Organisation
  • Policy and Procedure Modification and Policy Development
  • Project Management and Project Planning
  • Strategic Planning
  • Leadership and Change Management
  • Computer and software Skills including Microsoft Office, CM10, NEPTA and Finance One
  • Report Writing and Report Preparation

Languages

German
Native or Bilingual

Timeline

Operations Supervisor Non-Emergency Patient Transp

Ambulance Tasmania
03.2022 - Current

Paramedic Educator

Ambulance Tasmania
02.2010 - 09.2012

Registered Paramedic

Ambulance Tasmania
01.2001 - Current

MBA -

Australian College of Applied Professions

Project Management

University of Tasmania

Executive Ready Program

Women And Leadership Australia

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Helen Rowley