Jennifer Lynn Bolster
New Town,Australia
Summary
Senior health leader with over a decade of international experience spanning out-of-hospital emergency care, clinical governance, and large-scale systems reform. Proven track record in designing and implementing equitable, upstream models of care within complex and high-stakes environments. Recognised for strategic foresight, stakeholder influence, and governance expertise, with a strong focus on driving organizational performance, clinical excellence, and sustainable change.
Overview
11
11
years of professional experience
4
4
Certification
1
1
year of post-secondary education
Work History
Interim Executive Director, Clinical Services
Ambulance Tasmania
01.2025 - Current
- In my current role as Interim Executive Director of Clinical Services, I am responsible for the strategic and operational leadership of our statewide business unit.
- I provide oversight across multiple portfolios—including clinical governance, education, professional practice, and patient safety—ensuring alignment with organizational priorities and regulatory standards.
- I work closely with executive peers, government partners, and clinical leaders to manage risk, drive system-level improvement, and support high-performing teams.
- This interim appointment reflects the trust placed in my leadership during periods of transition and complexity.
Director, Clinical Services
Ambulance Tasmania
03.2024 - Current
- As Director of Clinical Services at Ambulance Tasmania, I provide strategic leadership to deliver high-quality, person-centered care across the state.
- I oversee clinical governance, professional practice, and consumer safety and quality initiatives, ensuring our services meet the highest standards.
- Collaborating with healthcare professionals, regulatory bodies, and government stakeholders, I lead the development and implementation of contemporary clinical practice guidelines, forward-thinking policies, and evidence-based models of care.
- A key aspect of my role is advancing workforce development and fostering a culture of innovation and continuous improvement to address the evolving healthcare needs of Tasmanians.
Manager, Clinical Governance and Practice
BC Emergency Health Services
02.2022 - Current
- As the Mental Health and Substance Use Lead, I led the development of innovative models of care and referral pathways for people who use drugs and with mental health challenges within North America's second-largest ambulance service.
- This included leading a year-long patient engagement project with people who use drugs and those with mental health conditions to ensure patient-centered approaches.
- I collaborated with the Ministry of Mental Health and Addictions and other complex stakeholders to establish referral pathways to peer-run safe consumption sites.
- In this capacity, I supported 3,500 employees across British Columbia through clinical leadership, education, and research, overseeing clinical initiatives, program development, and complex case management.
Instructor
Justice Institute of British Columbia
10.2020 - 01.2024
- As a part-time sessional instructor for Advanced Care Paramedic (ACP) students, I led classroom sessions, supported student learning, and provided guidance on exam preparation and study techniques.
Senior Research Assistant
Fanshawe College
01.2021 - 01.2023
- Responsibilities included conducting research on paramedicine practices in Canada, performing literature reviews, and synthesizing findings to inform updates to the National Competency Framework for Paramedics.
- I engaged stakeholders such as paramedics, educators, and regulatory bodies through focus groups and interviews (specific to mental health and substance use), identified competency gaps, and proposed updates to address evolving healthcare needs and technological advancements.
Advanced Care Paramedic
BC Emergency Health Services
05.2021 - 02.2022
- As an Advanced Care Paramedic with BC Emergency Health Services, I responded to emergency calls, performed advanced assessments and interventions, and managed critical conditions, including medication administration and invasive procedures.
Primary Care Paramedic
BC Emergency Health Services
04.2014 - 05.2021
- As a Primary Care Paramedic at BC Emergency Health Services, I provided immediate medical care in emergency situations, conducting patient assessments and administering necessary interventions to stabilize conditions.
Medical Technician
Canadian Armed Forces
10.2015 - 10.2020
- As a Reserve Medical Technician, I provided immediate medical care during field exercises and operational deployments, including triaging injuries, administering treatments, and supporting emergency evacuations.
Safety and First Aid Officer
Seaspan Marine
06.2015 - 08.2019
- As a Safety and First Aid Officer on submarine refit projects for the navy, I developed and implemented safety programs, conducted inspections, and managed risk assessments to maintain a secure work environment.
- I trained employees and subcontractors on safe work practices, collaborated with stakeholders to integrate safety protocols, and investigated incidents to identify and address root causes.
Education
PhD - Paramedicine
Monash University
Victoria, Australia 12.2024 - Current
Bachelor of Paramedicine (Honors) -
Monash University
Victoria, Australia12.2022
Lone Responder and Solo Response Unit Qualification -
BCEHS
Vancouver, Canada12.2022
Advanced Diploma in Advanced Care Paramedicine - Advanced Care Paramedic
JIBC
Victoria, BC12.2020
Certificate in Primary Care Paramedicine - Primary Care Paramedic
JIBC
Victoria, BC12.2013
Certificate in Health Care Assistant - Health Care Assistant
Camosun College
Victoria, BC12.2010
Skills
- Clinical governance
- Stakeholder engagement
- Project management
- Quality improvement
- Strategic planning
- Public speaking
- Collaborative leadership
- Relationship building
- Consumer engagement
- Data interpretation
- Government relations
- Corporate governance
Presentations and Publications
- A list of my presentations and podcast episodes can be made available upon request (including recordings)
- A list of my peer-reviewed and non-peer-reviewed publications can be made available upon request.
Languages
English
Native or Bilingual
French
Limited Working
Honors Awards Scholarships
- 2025, Women in Ambulance Honour Recipient, Given to women making significant strides in advancing women’s equality within ambulance services.
- 2024, Top Syndicate, S3MP, Awarded to the syndicate performing the best in a strategic leadership program.
- 2023, McNally PhD Scholarship Award, Includes fully paid tuition for the entirety of the PhD program.
- 2023, Top 5 Most Influential Papers of 2023, Recognition for scoping review on the paramedic role in caring for people who use illicit and controlled drugs.
- 2022, Top EMS Research Award, Awarded for the best overall research in the field of EMS.
- 2016, Top Candidate Award, Awarded to the soldier with the highest marks in Canadian Forces Basic Military Qualification.
Certification
- AHPRA Registered Paramedic
- EMALB Licensed Advanced Care Paramedic
Timeline
Interim Executive Director, Clinical Services
Ambulance Tasmania
01.2025 - Current
PhD - Paramedicine
Monash University
12.2024 - Current
Director, Clinical Services
Ambulance Tasmania
03.2024 - Current
Manager, Clinical Governance and Practice
BC Emergency Health Services
02.2022 - Current
Advanced Care Paramedic
BC Emergency Health Services
05.2021 - 02.2022
Senior Research Assistant
Fanshawe College
01.2021 - 01.2023
Instructor
Justice Institute of British Columbia
10.2020 - 01.2024
Medical Technician
Canadian Armed Forces
10.2015 - 10.2020
Safety and First Aid Officer
Seaspan Marine
06.2015 - 08.2019
Primary Care Paramedic
BC Emergency Health Services
04.2014 - 05.2021
Bachelor of Paramedicine (Honors) -
Monash University
Lone Responder and Solo Response Unit Qualification -
BCEHS
Advanced Diploma in Advanced Care Paramedicine - Advanced Care Paramedic
JIBC
Certificate in Primary Care Paramedicine - Primary Care Paramedic
JIBC
Certificate in Health Care Assistant - Health Care Assistant
Camosun College