Helin-Helle Ristimäe
Perth,WA
Summary
I'm highly-motivated and optimistic employee with a desire to take on new challenges. I have a strong work ethic, adaptability, and exceptional interpersonal skills. I adept at working effectively unsupervised and quickly mastering new skills. I'm a hardworking employee with customer service, multitasking and time management abilities with a high devotion in giving every customer a positive and memorable experience. I love creative solutions, but also solid systems and structures. I love working in teams and believe that problems resolved on time help to avoid unintended consequences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kalaturg OÜ
Tallinn, Estonia
07.2021 - 04.2022
- Prepared food orders, such as Fish & Chips, burgers, sandwiches, wraps, salads, warm and cold snacks and beverages.
- Ensured that all food items were prepared according to established recipes and standards.
- Chopped ingredients and prepped food items.
- Brewed coffee and tea for beverage area and restocked with paper goods, creamer and sugar.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Improved customer service wait times to mitigate complaints.
Client Service Representative
Gustav Cafe OÜ
Tartu, Estonia
05.2019 - 08.2020
- Adhered to health department regulations regarding safe food handling practices.
- Greeted customers upon arrival and provided assistance with menu selections.
- Brewed coffee and tea for beverage area and restocked with paper goods, creamer and sugar.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Cleaned tables in the dining area before and after customer seating.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Restocked shelves with merchandise throughout the day as needed.
- Received payment from customers, processed credit card transactions, and issued change or receipts.
Customer Service Representative
Maxima Eesti OÜ
Tartu, Estonia
06.2016 - 08.2016
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Welcomed customers, offering assistance to help find store items.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Assisted customers over the phone regarding store operations, product information and order placement.
Customer Service Representative
Bell-Marine OÜ
Tallinn, Estonia
06.2014 - 08.2014
- Served easy snacks and beverages to customers.
- Brewed coffee and tea for beverage area and restocked with paper goods, creamer and sugar.
- Vacuumed carpets and upholstery in cabin areas to maintain cleanliness.
- Performed exterior wash, line detailing, polishing and buffing of boat fleets.
- Applied waxes or masking materials to vehicles to preserve, protect or restore color or condition.
- Assisted with launching and docking boats safely for customers.
- Answered calls per shift to assist with customer questions and concerns.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided additional support with special events or promotions as requested by management.
- Collected payment by processing credit card and cash transactions.
- Kept work area clean and organized at all times.
Education
Vocational Training - Tailor of Light Garments
Tallinn Industrial Centre
Tallinn, Estonia02.2022
Vocational Training - Stylishing And Graphic Design
Tartu Art School
Tartu, Estonia09.2020
Skills
- Opening and Closing Duties
- Menu Memorization
- Coffee Brewing and Coffee Art
- Espresso Machine Operation
- Food Safety Understanding
- Safe Food Handling
- Safe Alcohol Service
- Customer Service
- Team Cooperation
- Problem Identification
- Sales Techniques
- Order Accuracy
- Food Station Setup
- Quality Control
- Check Payment Processing
- Cash Handling
- Point of Sale (POS) System Operations
- Power Washing
- Showroom Maintenance
- Equipment Operation
- Surface Drying and Polishing
Languages
Estonian
Native/ Bilingual
English
Full Professional
Russian
Limited
Certification
Responsible Service of Alcohol Certificate
Certified by Paragon Corporate Training
Perth, WA | Dec 2023
Course Study (56h)| Advertising And Marketing Specialist
Certified by Ettevõtluskeskus OÜ,
Tallinn, Estonia| Aug 2022
Hobbies and Interests
I enjoy creating various digital and non-digital visual projects, do different kinds of arts and crafts, sing, dance, play boardgames, act, create music and explore the anthropological aspects within society.
Organizations
- CIOFF Estonian Folklore Council
- Fashion Revolution Estonia
Timeline
Customer Service Representative
Kalaturg OÜ
07.2021 - 04.2022
Client Service Representative
Gustav Cafe OÜ
05.2019 - 08.2020
Customer Service Representative
Maxima Eesti OÜ
06.2016 - 08.2016
Customer Service Representative
Bell-Marine OÜ
06.2014 - 08.2014
Vocational Training - Tailor of Light Garments
Tallinn Industrial Centre
Vocational Training - Stylishing And Graphic Design
Tartu Art School
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