Hemant Pant
Strathfield,NSW
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
Laxmi Sunrise Bank Ltd
12.2019 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Provided primary customer support to internal and external customers
- Completed data entry to record call notes, suggestions and questions
Education
BBA - Accounting And Business Management
Farwestern University
Mahendranagar,Kanchanpur,Nepal11.2019
Skills
- Customer Support
- Motivational Skills
- Convincing Skills
- Co-operative and Honest to work
- Marketing Skills
Timeline
Customer Service Officer
Laxmi Sunrise Bank Ltd
12.2019 - 09.2023
BBA - Accounting And Business Management
Farwestern University
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