Summary
Overview
Work History
Education
Skills
Timeline
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Hema Susmitha Jonnalagadda

BECKHENHAM

Summary

Dynamic and results-driven professional with extensive experience at Seven Eleven, excelling in customer service and inventory management. Proven ability to multitask in fast-paced environments while ensuring compliance with safety protocols. Skilled in operating POS systems and adept at resolving customer inquiries with empathy, fostering a positive shopping experience.

Overview

2
2
years of professional experience

Work History

Console Operator

Seven Eleven
08.2022 - 10.2024

Roles and Responsibilities

  • In addition, to handling fuel station, I also handled convince store.
  • Handled customer inquiries and quickly resolved issues with compassionate and empathetic approach.
  • Interacted with 100 customers, operated and balanced a cash register, stocked shelves.
  • Managed stock inventory, conducted regular stocktakes,monitored product expiry dates, and maintained inventory levels.
  • complied with safety procedures, including fuel dispensing regulations and emergency protocols.
  • Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.

Customer Service and Production

Spud Bar
10.2022 - 03.2023

Roles and responsibilities

  • Prepared food items according to spud bar's high standards and recipes.
  • Efficiently processed customer orders with accuracy and timely delivery.
  • Proven ability to learn quickly and adapt to new situations.
  • Monitored inventory levels and managed stock replenishment.

Education

Master of Science - Networking

Melbourne Institute of Technology
Melbourne, VIC
06-2024

Skills

  • Customer service
  • Time management
  • Emergency response
  • Thoroughness
  • Computer literacy
  • Multitasking in a fast-paced environment
  • Operating point of sale (POS) systems and EFTPOS machines

Timeline

Customer Service and Production

Spud Bar
10.2022 - 03.2023

Console Operator

Seven Eleven
08.2022 - 10.2024

Master of Science - Networking

Melbourne Institute of Technology
Hema Susmitha Jonnalagadda