Hend Bonnici
Mickleham,VIC
Summary
I am a friendly, reliable and motivated person with experience in customer service and working with people. I enjoy interacting with customers, working as part of a team and learning new things. I am looking for an opportunity in retail where I can use my existing skills and gain new experience.
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work History
NDIS support worker/support coordination
Mi health care
Melbourne , Vic
2025.11 - 2026.10
- Provided support to NDIS participants with daily activities, personal care, meal preparation and community access.
- Helped participants attend appointments, maintain routines and build independence.
- Coordinated supports and services based on participants’ individual needs and goals.
- Communicated with families, support workers, allied health professionals and service providers.
- Liaised with LACs and plan managers regarding participant services, funding and support needs.
- Assisted with service agreements, consent forms, documentation and general coordination tasks.
- Followed up with providers and helped ensure participants received appropriate supports.
Barista/ Waitress
Armani’s restaurant
Melbourne , Vic
2025.02 - 2025.07
- Provided friendly customer service and took customer orders.
- Prepared and served coffee, food and beverages.
- Processed payments and handled the POS system.
- Maintained a clean and organised work environment.
- Worked as part of a team to ensure smooth restaurant service.
Barista/ waitress
Marcel on west
Melbourne , Vic
2023.09 - 2024.05
- Prepared coffees and beverages to meet customer orders.
- Served customers and ensured a positive café experience.
- Took orders and assisted with food and beverage service.
- Operated coffee equipment and maintained a clean workspace.
Waitress
The groove train
Melbourne , Vic
2022.12 - 2023.07
- Took food and beverage orders and ensured they were served correctly.
- Welcomed customers and assisted with seating and table service.
- Responded to customer requests and helped resolve any issues.
- Worked with the team to maintain efficient service during busy periods.
- Processed payments and assisted with restaurant closing duties.
Receptionist
Prestige car detailing
Melbourne , Vic
2021.01 - 2022.11
- Greeted customers and provided friendly, professional service.
- Answered phone calls and assisted with customer enquiries.
- Managed bookings and appointments.
- Assisted with general administrative duties.
- Maintained an organised and welcoming reception area.
Education
Certificate III - Early Childhood Education
VICSEG Nee Futures
Melbourne , Vic 2026.04 - 2026.11
Cert III - Beautician Therapy
Victoria University
Melbourne , Vic 2019.12 - 2020.11
Skills
- Customer Service
- Cash Handling and POS Systems
- Teamwork and Collaboration
- Organizational management
- Attention to Detail
- Problem-Solving
- Adaptability and Reliability
- Multitasking in Fast-Paced Environments
- Maintaining Clean and Presentable Work Areas
- Verbal Communication
- Friendly and Professional Manner
- Willingness to Learn
- Willingness to Learn
Timeline
Certificate III - Early Childhood Education
VICSEG Nee Futures
2026.04 - 2026.11
NDIS support worker/support coordination
Mi health care
2025.11 - 2026.10
Barista/ Waitress
Armani’s restaurant
2025.02 - 2025.07
Barista/ waitress
Marcel on west
2023.09 - 2024.05
Waitress
The groove train
2022.12 - 2023.07
Receptionist
Prestige car detailing
2021.01 - 2022.11
Cert III - Beautician Therapy
Victoria University
2019.12 - 2020.11