Hieu Hien Tran
Waterloo
Summary
Detail-oriented professional with over six years of customer service experience and a strong background in health sciences. Leveraging pre-med studies, I possess in-depth knowledge of medical and pharmaceutical principles, excellent organizational skills, and the ability to communicate effectively, and ensuring accuracy, efficiency, and patient satisfaction in dynamic environments.
Overview
6
6
years of professional experience
Work History
FOH, All Rounder
Banh Mi Sil Vous Plait
03.2024 - Current
- Provided high-quality customer service by promptly addressing inquiries, resolving issues, and ensuring a positive customer experience, even in high-pressure situations
- Efficiently processed and fulfilled orders with accuracy and attention to detail, maintaining composure and delivering timely service during peak hours
- Proactively managed inventory levels, overseeing stock availability and coordinating timely replenishment of supplies to prevent shortages
- Maintained a clean and organized working environment, consistently adhering to high standards of hygiene and presentation, even in fast-paced and demanding settings
In-Store
Domino's Pizza
11.2021 - 08.2023
- Utilised excellent customer service skills to efficiently and accurately process customer orders
- Demonstrated expertise in preparing and baking pizzas, exceeding quality standards
- Provided attentive and friendly service to ensure an enjoyable dining experience
- Employed knowledge of pizza dough preparation to contribute to the high quality and consistency of pizzas
All-Rounder
Taste Baguette Waverley
04.2019 - 11.2021
- Provided customer service to cafe customers, effectively handling inquiries and resolving complaints
- Took and fulfilled customer orders accurately and in a timely manner
- Managed cafe inventory, ensuring stock availability and ordering new supplies when necessary
- Maintained cleanliness and organisation in the cafe to uphold exceptional presentation standards
Education
Bachelor of Medical Science - Immunology
University of New South Wales
01-2027
Skills
- Excellent communication skills
- Detail-oriented
- Ability to manage multiple tasks
- Ability to work in a fast-paced environment
- High level of accuracy
- Expertise in Point of Sale (POS) systems
- Exceptional presentation standards
- Flexibility to work a rotating roster
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Critical thinking
- Excellent communication
Languages
Vietnamese
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
FOH, All Rounder
Banh Mi Sil Vous Plait
03.2024 - Current
In-Store
Domino's Pizza
11.2021 - 08.2023
All-Rounder
Taste Baguette Waverley
04.2019 - 11.2021
Bachelor of Medical Science - Immunology
University of New South Wales
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