Hilda Stewart

Residential Care Worker Australia, Dandenong Jun 2022

• Nominated employer of the month in November, for being consistent in high work standards since joining this year.
• Building and maintain professional, nurturing relationships with children and young people by developing trust through visible interest and active engagement.
• Provide daily care, supervision and transport to children and young people in our care within a therapeutic framework.
• Contribute to the home being a place that is emotionally and physically safe, nurturing, and appropriately engaging and stimulating, to foster growth and resilience.
• Support with internal and external data recording and reporting systems, ensuring all client data is up to date.
• Lead by example and model best practice for staff in applying the best possible care and Therapeutic Crisis Intervention to all interactions with children, young people, and families. 
• Plan and actively participate in activities, routines, and transitions to support and increase competencies of the children and young people in our care, considering the child or young person’s developmental needs.
• Participate as an active member of the team, attending and contributing to team meetings, supervision, and reflective practice, to maintain a consistent and responsive trauma-informed service.
• Facilitation and assistance to children and young people developing skills and achieving goals, including providing them hygiene, health, nutrition, and daily living needs and engaging them in activities that are of both a social and learning opportunity to advance their skills.
• Work a rotating roster including sleepover and active shifts at nights.

• Provide daily care, supervision and transport to children and young people in our care within a therapeutic framework.
• Taught clients to relate socially through use of daily routines and activities.
• De-escalated destructive and impulsive youth behavior by assisting in finding positive alternate outlets.
• Completed home welfare checks to align with state and program guidelines.
• Building and maintain professional, nurturing relationships with children and young people by developing trust through visible interest and active engagement
• Documented data and completed accurate updates to case records.
• In consultation with Managers, Supervisors and Residential Social Workers, ensure ongoing contact with family/whanau, and other appropriate people.

• Applied resident checks during day and overnight hours on regular schedule to check health and safety status.
• Conducted resident checks during day and overnight hours on regular schedule to check health and safety status.
• Worked with clients to improve life choices and maximize benefits of programs..
• Provided transport to children of all ages and building rapport with each child/young person.
• Supervised children/young people within facility and on community outings.

• Answering phone calls and taking messages.
• Conducting telephone interviews.
• Appointed team leader role in 2011.
• Listening in, observing active interviews, and providing interviewer feedback and points for improvement for future interviews.
• Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
• Schedule, reschedule, and confirm appointments for both participants and medical professionals.
• Face-to-face fieldwork.
• Developed and maintained current spreadsheets for tracking and analysis of project data collection.
• Meeting and Greeting people.
• Handle paperwork and conduct data entry.

• Answer central telephone system and directed calls accordingly.
• Sort, receive, and distribute mail correspondence between departments and personnel.
• Manage multiple tasks and meet time-sensitive deadlines.
• Confirm appointments, communicate with clients, and update client records.
• Keep reception area clean and neat.
• Assisted manager in cork laboratory.
• Maintained building security by monitoring logbooks and issuing visitor badges.
• Developed and maintained current spreadsheets for tracking and analysis of office data.
• Confirmed appointments, communicated with clients and updated client records.