Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Interests
Generic
Hillary Yau

Hillary Yau

Sydney,NSW

Summary

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Overview

3
3
years of professional experience
1
1
Certification
8
8
years of post-secondary education

Work History

Brand Associate (Internship)

VJB Marketing Group
02.2025 - Current
  • Coordinated with marketing teams to align web development initiatives with overall marketing strategies to maximize online presence.
  • Collaborated with marketing teams to develop marketing materials for campaigns.
  • Increased lead generation with comprehensive email marketing initiatives.
  • Directed campaign tactics to actualize marketing goals and objectives.
  • Designed and implemented innovative marketing plans, elevating brand awareness.

Secretary

UNSW Chinese Musician Society
Sydney, Kensington, NSW
2022.Dec - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.

Team Leader

Mikazuki Chatswood
Chatswood , NSW
06.2022 - Current
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Implemented new working processes to deliver multiple improvements.
  • Facilitated training for associates through daily coaching and regular performance appraisals.

Recreation Attendant

Crown Resort
Sydney, Barangaroo , NSW
2022.Dec - 2023.Dec
  • Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
  • Enhanced participant enjoyment by creating and implementing diverse recreational activities.
  • Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.

Education

Bachelor of Commerce - Commerce Marketing

University of New South Wales
Sydney, NSW
01.2022 - 12.2025

High School -

Abbotsleigh
Wahroonga
01.2018 - 12.2021

Skills

  • OPERA System

POS system operation

  • Attention to Detail
  • Shift Scheduling
  • Cash Register Operations
  • FLUENT IN Mandarin and Cantonese

Certification

  • Licensed RSA
  • Licensed Junior barista

Languages

Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
English
Bilingual or Proficient (C2)

Timeline

Brand Associate (Internship)

VJB Marketing Group
02.2025 - Current

Secretary

UNSW Chinese Musician Society
2022.Dec - Current

Recreation Attendant

Crown Resort
2022.Dec - 2023.Dec

Team Leader

Mikazuki Chatswood
06.2022 - Current

Bachelor of Commerce - Commerce Marketing

University of New South Wales
01.2022 - 12.2025

High School -

Abbotsleigh
01.2018 - 12.2021

Interests

Photography

Video Editing

Oil Painting

KPOP Dancing

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Hillary Yau