Hillary Yau
Sydney,NSW
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Secretary
UNSW Chinese Musician Society
Sydney, Kensington, NSW
2022.Dec - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Recreation Attendant
Crown Resort
Sydney, Barangaroo , NSW
2022.Dec - 2023.Dec
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
- Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
Team Leader
Mikazuki Chatswood
Chatswood , NSW
06.2022 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Implemented new working processes to deliver multiple improvements.
- Facilitated training for associates through daily coaching and regular performance appraisals.
Education
Bachelor of Commerce - Commerce Marketing
University of New South Wales
Sydney, NSW2027
Skills
- Continuous Professional Improvement
- Attention to Detail
- Evaluating Employee Work
- Shift Scheduling
Certification
- Licensed RSA
- Licensed Junior barista
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Secretary
UNSW Chinese Musician Society
2022.Dec - Current
Recreation Attendant
Crown Resort
2022.Dec - 2023.Dec
Team Leader
Mikazuki Chatswood
06.2022 - Current
Bachelor of Commerce - Commerce Marketing
University of New South Wales
- Licensed RSA
- Licensed Junior barista
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