Himaja Parvathaneni
WentworthVille
Summary
Detail-oriented individual with outstanding organizational abilities and a strong dedication to providing exceptional customer service and IT support as an effective team player. With a wealth of knowledge and a strong ability to excel in team settings, can tackle tasks with a positive and optimistic attitude. Also excel at building strong relationships with clients and stakeholders to prioritize customer satisfaction, focusing on quality, efficiency, and improving processes. Having a consistently optimistic attitude, always seeking out new opportunities to tackle challenges in order to help the team achieve its goals.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Senior Building Manager
Simple Building Management
Sydney, NSW
07.2022 - Current
- Collaborated with property owners to develop budgets for annual operating costs, capital improvements, and long-term planning initiatives.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained extensive knowledge in data entry, analysis and reporting.
- Skilled at working independently and collaboratively in team environment.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained strong understanding of local and federal regulations, ensuring property remained in compliance at all times.
- Responded to Common Area Maintenance (CAM) inquiries.
- Oversaw renovations projects, ensuring completion within budget constraints and established timelines.
BUILDING MANAGER
DD FACILITATORS
01.2019 - 07.2022
- Managed operations, maintenance, and improvement of properties.
- Supervised team of maintenance personnel, providing guidance on task prioritizations and scheduling repairs accordingly.
- Performed routine maintenance tasks, which included unclogging sinks and toilets, replacing door locks and fixing heating and air conditioning issues.
- Enhanced security measures through installation of surveillance cameras and access control systems.
- Performed regular inspections of facility and documented all inspection information in reports.
- Enforced safety protocols throughout building consistently resulting in reduced incidents or accidents.
- Communicated effectively with owners, resident, and on-site associates.
CUSTOMER SERVICE REPRESENTATIVE
DELAWARE NORTH, SCG
Sydney , NSW
04.2021 - 10.2021
- Worked on casual basis, this position involved meeting general customer service demands and assisting with processing customer lay-by's and stock requests
- Responded to all customer enquiries for products providing support and guidance as required
- Stock Control: Returned stock to floor and assisted with restocking of products as required
- Supported visual merchandising standards while setting up new displays and rotating required stock
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Successfully redesigned existing inventory system, ordering and food storage practices, resulting in 6% decrease in food waste and higher net profits.
Information Technology Help Desk Support
AIBM GROUP PTY LTD
06.2021 - 08.2021
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Worked flexible hours across week, weekend as intern.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed paperwork, recognising discrepancies and promptly addressing for resolution.
CUSTOMER SERVICE REPRESENTATIVE
NAMASTE THAI
04.2020 - 07.2021
- Worked as part-time employee by maintaining customer satisfaction with positive attitude on addressing customer needs and resolving concerns
- Ensured accurate collection of information relating to specific orders and food requests
- Managed cash and EFTPOS payments
- Answered customer telephone calls promptly to avoid on-hold wait times
- Accurately recorded all cash movements while following policies on large note transactions and cash out
- Counted out all amounts of cash in front of customers to minimize conflict and ensure accurate reconciliation of daily sales.
Information Technology Help Desk Support
Master Eats
Sydney , NSW
05.2021 - 06.2021
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Skilled at working independently and collaboratively in team environment.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Investigated and resolved accounting, service and delivery concerns.
Education
MASTER OF SCIENCE - INFORMATION TECHNOLOGY
CENTRAL QUEENSLAND UNIVERSITY - SYDNEY
Sydney, NSW 01.2018 - 05.2020
Online Course - PROPEL
Capgemini
INDIA 05.2017 - 08.2017
BACHELOR OF SCIENCE - ELECTRONICS AND COMPUTER SCIENCE
K L UNIVERSITY
INDIA 05.2013 - 05.2017
Skills
Phone Etiquette & Customer Service Support
Accomplishments
- Emails expressing gratitude and compliments from the Executive Committee and Owners Corporation.
- Recognized with internal rewards for the promptness and high quality of feedback from stakeholders.
- Received gratitude messages from occupants for effectively assisting with various concerns.
Timeline
Senior Building Manager
Simple Building Management
07.2022 - Current
Information Technology Help Desk Support
AIBM GROUP PTY LTD
06.2021 - 08.2021
Information Technology Help Desk Support
Master Eats
05.2021 - 06.2021
CUSTOMER SERVICE REPRESENTATIVE
DELAWARE NORTH, SCG
04.2021 - 10.2021
CUSTOMER SERVICE REPRESENTATIVE
NAMASTE THAI
04.2020 - 07.2021
BUILDING MANAGER
DD FACILITATORS
01.2019 - 07.2022
MASTER OF SCIENCE - INFORMATION TECHNOLOGY
CENTRAL QUEENSLAND UNIVERSITY - SYDNEY
01.2018 - 05.2020
Online Course - PROPEL
Capgemini
05.2017 - 08.2017
BACHELOR OF SCIENCE - ELECTRONICS AND COMPUTER SCIENCE
K L UNIVERSITY
05.2013 - 05.2017
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