SARUJAN PATHMANATHAN
Wentworthville
Summary
Highly skilled and astute professional with a strong background in customer service and relationship building. Offers dynamic skills in data entry, telephone support, and records oversight. Passionate and enthusiastic about applying capabilities and expertise in the workplace environment while pursuing a university degree. Committed to delivering exceptional service and contributing to team success.
Overview
4
4
years of professional experience
Work History
Market Research Interviewer
Kantar
01.2025 - Current
- Followed strict guidelines to receive unbiased, unprompted responses.
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
- Recorded customer survey answers verbatim to achieve 100% accurate reporting.
Customer Service
VIPEOPLE
03.2024 - 12.2024
- Provided exemplary customer service to various customers, addressing inquiries, resolving issues, and ensuring customer satisfaction
- Assisted attendees with accessibility needs, and personalised requests to enhance satisfaction and inclusivity at events
- Exhibited high energy and professionalism when dealing with clients and staff across multiple events
Admin Assistant
ALPHA ONE COACHING
06.2021 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
Customer Service
Hunter Leisure
03.2023 - 04.2023
- Greeted customers entering store and responded promptly to customer needs.
- Provided exceptional customer service and addressed customer inquiries.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Commerce - Finance
Macquarie University
Sydney, NSW11-2026
High school or equivalent - English, Mathematics, Chemistry, Biology, Business and Personal Development, Health and Physical Education
Blacktown Boys High School
01-2023
Skills
- Customer Service
- Active Listening
- Problem-solving abilities
- Excellent Communication Skills
- Call centre experience
- Administrative support
- Ability to work in a Team
- Adaptability and flexibility
Timeline
Market Research Interviewer
Kantar
01.2025 - Current
Customer Service
VIPEOPLE
03.2024 - 12.2024
Customer Service
Hunter Leisure
03.2023 - 04.2023
Admin Assistant
ALPHA ONE COACHING
06.2021 - 07.2023
Bachelor of Commerce - Finance
Macquarie University
High school or equivalent - English, Mathematics, Chemistry, Biology, Business and Personal Development, Health and Physical Education
Blacktown Boys High School
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