Hirai Baird
Brisbane,QLD
Summary
Results-driven Claims Management Officer with expertise in developing operational plans and investigating discrepancies. Strong background in data analysis and policy writing, committed to enhancing customer service and ensuring timely claim resolutions. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
5
5
years of professional experience
Work History
Claims Management Officer
RACQ
Browns Plains, QLD
07.2025 - Current
- Developed operational plans to enhance organizational effectiveness and efficiency.
- Investigated claim discrepancies through detailed analysis and effective communication.
- Processed claims using claims management software to ensure timely resolutions.
- Provided exceptional customer service by addressing client inquiries and concerns promptly.
- Documented claim activities thoroughly to maintain accurate records and documentation standards.
- Processed requests for additional documentation from customers in a timely manner.
- Maintained detailed records of all claim activities including correspondence, decisions, payments.
- Negotiated settlements between claimants and insurers when necessary to resolve disputes quickly.
Sales Associate
UNIQLO Australia
Mount Gravatt, QLD
04.2024 - 07.2025
- Assisted customers in selecting products and provided product knowledge.
- Handled customer inquiries and resolved issues promptly.
- Monitored inventory levels and communicated restock needs to management.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Built and maintained relationships with peers and upper management to drive team success.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Junior Sales Assistant
Kmart Australia
Sunnybank, QLD
10.2022 - 04.2024
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized merchandise displays throughout the store.
- Collaborated with team members to restock shelves promptly.
- Ensured accurate inventory management through regular stock checks.
- Provided exceptional customer service at all times by demonstrating patience and understanding when dealing with difficult situations.
- Helped maintain store displays by arranging merchandise according to established guidelines.
Retail Sales Associate
TJX Australia
Mount Gravatt, QLD
10.2023 - 03.2024
- Assisted customers with product selection and inquiries.
- Maintained store appearance and organized merchandise displays.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
Junior Instructor
One Taekwondo
Coopers Plains, QLD
06.2020 - 10.2023
- Instructed students in fundamental Taekwondo techniques and forms.
- Developed lesson plans to enhance skill progression and engagement.
- Evaluated student performance, providing constructive feedback for improvement.
- Maintained a positive learning environment through effective communication and encouragement.
- Coordinated with other instructors to plan lessons and ensure a cohesive teaching approach across all courses taught by the department.
Education
High School Diploma -
MacGregor State High School
Mount Gravatt, QLD11-2022
Skills
- Claims processing
- Policy writing
- Data analysis
- Negotiation techniques
- Software proficiency
- Customer relationship management
- Problem solving
- Operational planning
- Strategic planning
- Attention to detail
- Effective communication
- Operations management
Languages
English
Native/ Bilingual
Japanese
Limited
Accomplishments
- White Card
- Certificate III in construction
- Certificate I in fitness
- First Aid
Timeline
Claims Management Officer
RACQ
07.2025 - Current
Sales Associate
UNIQLO Australia
04.2024 - 07.2025
Retail Sales Associate
TJX Australia
10.2023 - 03.2024
Junior Sales Assistant
Kmart Australia
10.2022 - 04.2024
Junior Instructor
One Taekwondo
06.2020 - 10.2023
High School Diploma -
MacGregor State High School