Tina Morris
Eight Mile Plains,QLD
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Claims Management Officer
RACQ - Property Claims Head Office
Eight Mile Plains, Qld
03.2025 - 07.2025
- Communicated with stakeholders to gather necessary information for claims.
- Maintained accurate records of claims files and updates.
- Provided administrative support to the claims management team daily.
- Resolved client inquiries regarding the status of their claims promptly.
- Coordinated with insurance adjusters to facilitate timely assessments.
- Participated in team meetings to discuss ongoing claim processes and improvements.
- Participated actively in team building activities aimed at improving inter-team communications.
Telemarketer
Comclean Australia
Underwood, Qld
04.2024 - 06.2025
- Conducted outbound calls to potential customers to promote services.
- Recorded customer interactions accurately in the database system.
- Followed scripts while engaging with customers to ensure consistent messaging.
- Assisted in identifying customer needs and providing tailored information.
- Managed time efficiently to handle a high volume of calls daily.
- Provided feedback to management on customer concerns and call experiences.
- Handled inbound telephone calls from interested customers.
- Maintained up-to-date knowledge of company products and services.
- Recorded accurate notes about each conversation into company database for future reference.
- Resolved customer complaints promptly and professionally while documenting details in CRM system.
- Followed up with existing customers regarding additional products or services that may be of interest.
- Participated in weekly team meetings to discuss performance metrics and improvement ideas.
- Worked closely with marketing teams to develop effective strategies for increasing customer base.
Customer Care Consultant
Flick Pest Control - Archerfield
07.2024 - 02.2025
- Assisted customers with pest control inquiries and service scheduling.
- Provided support in resolving customer complaints and issues effectively.
- Maintained accurate records of customer interactions and service requests.
- Collaborated with team members to ensure timely service delivery.
- Educated clients on pest prevention methods and services offered.
- Utilized company software to document calls and track service progress.
- Followed company protocols to maintain a safe work environment.
- Engaged with customers through multiple communication channels for support.
- Resolved customer complaints regarding products or services in a timely manner.
- Collaborated with team members to provide effective solutions for difficult client situations.
- Investigated cases where customers were not satisfied with their purchases or services provided.
- Ensured compliance with company policies and procedures while providing excellent customer care.
- Responded promptly to all incoming emails, phone calls, and online chats from customers.
- Maintained detailed records of customer interactions for future reference.
- Answered customer inquiries related to product features and services via email, telephone and online chat.
- Proactively contacted existing clients in order to increase loyalty and retention rates.
- Coordinated with other departments within the organization to ensure customer satisfaction was met.
- Maintained an organized database of customer contacts for easy access when needed.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Recommended potential products or services after analyzing customer needs.
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
Education
Certificate 3 Administration
Set Solutions (Sarina Russo
Brisbane, QLD01-2012
Business Administration - Advanced Course equivalent to Certificate 4 - Admin Skills
Online Courses Australia
Brisbane, QLDSkills
- Record management
- Administrative support
- Client communication
- Data entry
- Lead generation
- Team collaboration
- Time management
- Effective communication
- Problem solving
- Active listening
- Customer loyalty
- Teamwork and collaboration
- Task prioritization
- Calm under pressure
- Microsoft Word/Excel/Outlook/Teams
- CRM system data entry
- Claims processing
- Customer relationship management
- Attention to detail
- Dependable and responsible
- Multitasking
Certification
- Police Check Available
- Rights To Work In Australia Available
- Current Drivers License
- Access to Car and or Public Transport
Hobbies/Interests
- Music
- Outdoors
- Reading
- Family/Friends
References
References available upon request.
Timeline
Claims Management Officer
RACQ - Property Claims Head Office
03.2025 - 07.2025
Customer Care Consultant
Flick Pest Control - Archerfield
07.2024 - 02.2025
Telemarketer
Comclean Australia
04.2024 - 06.2025
Certificate 3 Administration
Set Solutions (Sarina Russo
Business Administration - Advanced Course equivalent to Certificate 4 - Admin Skills
Online Courses Australia