Eleanor Park

• Managing sick and long service leave claims in a fast-paced complex environment,

• Liaising with QSuper and Workcover in relation to employee claims,

• Ensuring that all graduated return to work claims and timesheets are processed accurately and in a timely matter to ensure employees are paid correctly and on time,

• working with internal and external stakeholders, and building good employee relationships,

• assisting in delivery of injury management services,

• providing rehabilitation case management,

• proactively modifying, reviewing, and changing claims management processes to improve client service delivery,

• providing quality client service,

• Assisting in the development of rehabilitation and return to work programs with schools,

• Monitoring my personal workload to ensure timely processing,

• Working as part of a team to meet all deadlines

• Offering telephone assistance to all Department of Education staff in the Southeast region,

• Processing all allocated payroll reports,

• Solving pay queries by telephone with employees and schools,

• Solving complicated overpayments, liaising with employees and schools regarding the owing of funds,

• Reporting to my manager on workload and critical issues,

• Undertaking ongoing training in increasingly complex payroll issues,

• Working as part of a very busy, fast-paced team,

• Working to strict time schedules and time cut-offs.