Holly Albers
Melbourne,VIC
Summary
Skilled beauty therapist with comprehensive background in providing various beauty treatments to clients, including facials, massages, manicures, and pedicures. Possess strong skills in skin analysis, product recommendation and upselling, along with a deep understanding of skincare techniques. Demonstrated ability to establish rapport with clients and provide exceptional service that promotes repeat business. In previous roles, consistently enhanced client satisfaction through delivering personalized care and advice based on individual needs.
Overview
8
8
years of professional experience
Work History
Skin and Laser Technician
australian skin clinics
Melbourne, VIC
09.2022 - Current
- Demonstrated proficiency in providing skin care treatments, such as facials, chemical peels, microdermabrasion and skin needling.
- Conducted thorough consultations with clients to determine their needs and preferences.
- Educated clients on proper skin care techniques and product selection.
- Utilized advanced equipment such as laser machines for hair removal or rejuvenation purposes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consistently exceeded monthly sales targets by utilizing effective sales strategies.
Beauty Therapist
Viive skin and body
Kilmore
01.2021 - 09.2022
- Provided facial massage, waxing, tinting, manicures and pedicures for clients.
- Provided advice on beauty treatments such as facials, body wraps and massages.
- Organized appointments with clients and managed a busy schedule of bookings.
- Applied makeup to achieve desired day-to-day and special event looks.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Kept up-to-date with new techniques in the beauty industry by attending training courses.
Sales Representative
Acquire BPO (simply energy)
Melbourne
05.2020 - 02.2021
- Answered inquiries from prospective customers regarding features of products and services offered.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Developed and maintained relationships with customers to ensure repeat business.
Food and Beverage Attendant
kfc
01.2017 - 03.2020
- Monitored inventory levels of food items and communicated needs for restocking to management team.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Adhered to all safety protocols when preparing meals for customers with allergies or dietary restrictions.
- Provided exceptional service that reflected restaurant standards and core values.
Education
Diploma - Beauty Therapy
Victoria University
Melbourne, VIC01-2021
VCE -
Assumption College
Kilmore, VIC10-2019
Skills
- Customer Service
- Paperwork management
- Products knowledge
- Microdermabrasion knowledge
- Skin Needling knowledge
- Chemical peel knowledge
- Rejuvenation and hair removal laser knowledge
- LED light therapy
- Flexibility and Adaptability
- Fast learner
- Hygiene standards
- Client Relationship Building
References
Laura Swearse - current clinic manager
0459967163
Bethany Theuma - clinic trainer
0409594345
Erin Gillies - salon manager
0436079977
Timeline
Skin and Laser Technician
australian skin clinics
09.2022 - Current
Beauty Therapist
Viive skin and body
01.2021 - 09.2022
Sales Representative
Acquire BPO (simply energy)
05.2020 - 02.2021
Food and Beverage Attendant
kfc
01.2017 - 03.2020
Diploma - Beauty Therapy
Victoria University
VCE -
Assumption College
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