Holly Robinson
57 Yarrambat Rise, Upper Coomera,QLD
Summary
I am a 26-year-old career-focused and driven professional who thrives on achieving success. Known for being hardworking, reliable, and detail-oriented, I take great pride in everything I do and consistently uphold a strong work ethic. I strive to complete every task with care and precision, and I’m always eager to expand my knowledge through new challenges and training opportunities. With an open licence and my own reliable transport, I’m fully equipped for flexible work arrangements and am available for an immediate start. I’m confident I would be a valuable asset to your team and am committed to contributing positively to any workplace I’m part of.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Marketing and Administration
Mi Electric
Yatala, QLD
05.2023 - Current
- Deliver comprehensive administrative and operational support across Mi Electric’s regional operations, including Yatala, Bundaberg, and Mackay.
- Coordinate company-wide training and compliance for 130+ team members, including scheduling, booking, and tracking certifications (CPR, LVR, First Aid, VOCs, etc.).
- Maintain training matrices and monitor expiry dates to ensure ongoing compliance.
- Independently plan and deliver major corporate events, team-building days, and charity/community initiatives.
- Write and distribute fortnightly Toolbox Talks on safety topics, incidents, and compliance updates to drive engagement.
- Support HSEQ administration including incident/hazard reporting, booking medicals and tests, safety alerts, and event close-outs.
- Oversee bi-annual inspection, testing, and servicing of workplace safety equipment (fire extinguishers, first aid kits, test & tag).
- Manage PPE and uniform procurement, distribution, and compliance, including reflective tape modifications for night shift.
- Coordinate vehicle administration: rego renewals, servicing, fuel cards, maintenance logs, and incident reporting for company fleet.
- Perform daily admin tasks using:
Xero – invoicing, purchasing, supplier accounts, payment queries
Microsoft Office – internal documents, correspondence, registers
SimPRO – asset registers, servicing schedules, compliance tracking - Design branded documents and graphics: job ads, internal comms, safety alerts, social media content, event flyers.
- Manage all Mi Electric social media platforms: post creation, scheduling, engagement, and website content updates.
- Recognised for exceptional multitasking, creativity, attention to detail, and ability to work autonomously across departments.
Receptionist Administrator
Dockmate Australia & New Zealand
Ashmore, QLD
11.2021 - 02.2023
- Answering all incoming calls, directing clients to individuals within the business addressing specific needs.
- Taking delivery of packages and documents as well as packaging items appropriately and arranging shipments to be collected from the office.
- Utilising MYOB extensively as well as use of all Microsoft Office Suite applications in my day to day office operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area, Office area, meeting area, bathrooms and outside of the office immaculately clean and neat to give visitors positive first impression.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Actively taking care of all digital marketing aspects such as Facebook, Instagram, LinkedIn, Business Website etc.
- Accounts payable and receivable, monthly bank reconciliations, OFX payments and dealing with large amounts of incoming and outgoing monies.
- Attending all Boat Shows and helping to prepare the business for a large influx of sales, promoting our product and attending business events with the director.
- Assisting with hiring of staff and creating job advertisements via SEEK, Indeed, Marine Jobs etc.
- Arranging interviews and completing reference checks.
- Creating monthly purchase orders via MYOB and liaising with staff worldwide.
- Attending all staff meetings, potential client meetings and zoom meetings.
- Organising my day via a calendar to ensure all works are completed in a timely manner.
- General day to day administration duties such as printing, filing, organising, stationary orders, making coffee and tea, stocking all toiletries and more.
Team Leader
Superannuation Advice Australia
Broadbeach, QLD
06.2019 - 11.2020
- Managing 20+ staff members, being a supportive team leader and colleague to all team members and management.
- Providing training to all new staff for the Client Care Team.
- Assigning a daily workload to each individual and assisting where required.
- Running and attending daily, weekly and monthly meetings.
- Hosting monthly one on one reviews with all staff.
- Motivating myself and staff members to hit all daily KPI’s.
- Assisting the Human Resources Manager with general HR duties.
- Creating plans for each staff member on how to improve their performance and guide them in the right direction for success.
- Extensive data entry of information.
- Inbound and outbound customer service.
- Managing workloads using a CRM.
- Operating multiple platforms for superannuation, insurance and client data.
- Frequent use of Microsoft Office programs.
- Overseeing the sending and receiving of mail and welcome packs.
- Liase with financial planners and super funds to assist with the clients consolidation.
- Assisting financial advisers in client daily appointments
Onborading clients in the initial implementation process. - First point of contact for internal and external clients to answer enquirys and assist with requests.
- Immaculate written correspondence with internal and external clients.
- Providing assistance to staff members when required.
Business Relationship Manager
HTG
Helensvale , QLD
02.2018 - 06.2019
- Performed various administrative tasks, including filing paperwork, delivering mail, sorting mail, office cleaning.
- Boosted customer satisfaction through timely resolution of issues and proactive communication.
- Strengthened client relationships by consistently delivering high-quality service and support.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Worked with customers to resolve problems, improve operations and provide exceptional customer service.
- First Point of contact for customer bookings and enquires in a high traffic environment via phone and email.
- Making outbound and receiving inbound calls to/from all of the Telstra business and residential customers.
- Booking onsite and in house appointments.
- Effective utilisation of all HTG databases, systems and processes.
Education
Year 11 -
Upper Coomera State College
Upper Coomera, QLD11-2014
Skills
- Honest, Trustworthy and Reliable
- Well Presented
- Time management
- Problem-solving
- Bubbly and Outgoing
- Fantastic Customer Service
- Positive Attitude
- Willingness to learn
- Great Team Player
- Knowledgeable in Microsoft Office
- Account management
- Team Management
- Data entry
- Fantastic Verbal and written communication
Certification
Prepare to work safely in the construction industry (White Card) - Jan 2025
Timeline
Marketing and Administration
Mi Electric
05.2023 - Current
Receptionist Administrator
Dockmate Australia & New Zealand
11.2021 - 02.2023
Team Leader
Superannuation Advice Australia
06.2019 - 11.2020
Business Relationship Manager
HTG
02.2018 - 06.2019
Year 11 -
Upper Coomera State College