HONG NGUYEN MAI
Melbourne
Summary
Dynamic hospitality professional with proven experience in fast-paced restaurant environments.
Skilled in multitasking, organisation, and customer service, consistently enhancing guest satisfaction and ensuring smooth operations.
Recognised for teamwork, reliability, and flexibility, with a strong record in order accuracy, customer engagement.
Experienced with leadership development and team management. Utilizes strategic thinking to drive project success and enhance team performance. Strong understanding of collaborative processes and effective communication.
Overview
2
2
years of professional experience
Work History
Wait Staff Member
QUAN LUA Restaurant
01.2024 - Current
- Maintained a spotless dining environment, ensuring a welcoming and enjoyable customer experience.
- Excelled at multitasking by managing multiple tables simultaneously without compromising service quality.
- Collaborated seamlessly with kitchen staff to guarantee accurate orders and timely service.
- Built a strong rapport with regular guests, fostering loyalty and repeat visits.
- Earned numerous positive online reviews.
- Balanced cash registers and processed payments securely.
Leadership Student
Deakin College
07.2024 - 12.2024
- Student Leadership Enhancement
- Organized team-building activities and workshops.
- Engaged in orientations for academic adjustment.
- Improved time management with structured schedules and goal-setting exercises.
- Fostered teamwork and problem-solving through collaborative projects.
Education
Bachelor of Commerce - Management Information Systems
Deakin University
Melbourne, VIC03-2027
Graduate Diploma - Business
Deakin University
Melbourne, VIC02-2025
Skills
- Strong multitasking
- Efficient organisation
- POS system operation
- Professional appearance
- Order management
- Food safety
- Cash handling
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Leadership Student
Deakin College
07.2024 - 12.2024
Wait Staff Member
QUAN LUA Restaurant
01.2024 - Current
Bachelor of Commerce - Management Information Systems
Deakin University
Graduate Diploma - Business
Deakin University
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