Hsiao-Hsuan Chen (Carol)
15 Mt Peter Road, Edmonton,QLD
Summary
Experienced with providing compassionate care and support to individuals. Utilizes effective communication and problem-solving skills to enhance clients' daily living experiences. Track record of fostering safe and supportive environment through empathy and adaptability.
With eight years of nursing education and four years of experience working in a medical centre in Taiwan. The ward I work in covers internal medicine and surgery, with a few patients from Pediatrics and Gynecology. My proactive and eager-to-learn nature enables me to bring a positive influence to the work environment. My easygoing and sociable personality allows me to foster good morale among colleagues. I am a quick learner and adept at thriving in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Support Worker
St John's Community Care
10.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Receptionist & Housekeeper & Kitchen hand
Crystal Garden Resort & Restaurant
04.2024 - 08.2024
- As a receptionist I welcomed guests warmly, managed check-ins and check-outs, and handled reservations. Addressed guest inquiries, resolved complaints, and provided information about hotel services and local attractions. Coordinated with housekeeping to ensure room readiness and managed phone calls, emails, and in-person inquiries. Processed payments and handled cash transactions accurately. Maintained a tidy and organized front desk area, ensuring a positive guest experience.
- As housekeeper I was responsible for cleaning and maintaining a home or establishment. Duties include dusting, vacuuming, mopping floors, making beds, doing laundry, and ensuring all rooms are neat and tidy. Also restock of supplies, handle waste disposal, and occasionally assist with cooking or errands.
- As kitchen hand I handled duties including food prep, cleaning, dishwashing, restocking supplies, waste disposal, and assisting chefs. This ensured the kitchen stayed clean, organized, and met hygiene standards, contributing to the smooth operation of the kitchen.
Registered Nurse
Taipei City Hospital He-Ping Branch
08.2019 - 07.2023
- Mixed Specialty Ward (2019): Responsible for providing high-quality medical care to a diverse range of internal medicine, surgical, and paediatric patients.
- Training under Negative Pressure Isolation Ward (Early 2020): Three-month training under the Negative Pressure Isolation Ward in response to hospital’s policy, primarily for caring cases such as tuberculosis, HIV/AIDS, and chickenpox.
- COVID-19 Pandemic Period (2020 - 2022): Caring for critically intubated COVID-19 patients in Negative Pressure Isolation Wards of Intensive Care Unit.
- Mixed Specialty Ward (2022-2023): After the COVID-19 pandemic subsided, I transferred back to the Mixed Specialty Ward and became a Clinical Instructor, providing training for two newly recruited nurses.
Education
Bachelor's Degree - Nursing
National Taipei University of Nursing and Health Sciences
06.2022
Associate Degree - Nursing
Min-Hwei Junior College of Health Care Management
06.2019
Skills
- Certificate IV in Disability & Ageing Support
- QLD Drive License with Comprehensive insurance
- NDIS card & Blue card
- First Aid & CPR certificate
- Clinical Instructor in Taiwan
- Health Literacy Instructor in Taiwan
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Support Worker
St John's Community Care
10.2024 - Current
Receptionist & Housekeeper & Kitchen hand
Crystal Garden Resort & Restaurant
04.2024 - 08.2024
Registered Nurse
Taipei City Hospital He-Ping Branch
08.2019 - 07.2023
Associate Degree - Nursing
Min-Hwei Junior College of Health Care Management
Bachelor's Degree - Nursing
National Taipei University of Nursing and Health Sciences
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