Compassionate support professional with a strong focus on delivering effective care and assistance to individuals in need. Proven expertise in case management, fostering trust with clients from diverse backgrounds through excellent communication skills and adaptability. Highly skilled in case planning and diagnosis management, dedicated to providing high-quality, cost-effective solutions for patients and families.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Worker
Harmony House Community Care and Services
Chadstone, VIC
07.2023 - Current
Assisted clients with daily living needs to maintain self-esteem, and general wellness.
Helped clients manage and reach individual goals, supporting independent progression, and social skills.
Enhanced the quality of care for clients by providing personalised support and assistance with daily living activities.
Transported clients to appointments, shopping venues, and entertainment events according to a determined schedule.
Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Advocated for clients' rights and interests within the community and various institutions.
Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
Sales Assistant
Stateside Sports
Narre Warren North, VIC
01.2021 - 03.2022
Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Provided excellent customer service to clients in person and over the phone.
Maintained cleanliness of the sales floor area at all times.
Front and Back of House
Campion Education
12.2021 - 02.2022
Built and maintained a consistent work schedule to ensure efficiency whilst also following business procedures
Worked with a team of multiple other employees to develop an efficient method for handling vast amounts of tasks
Focused on planning and executing multiple activities, actions and plans simultaneously
Implemented cross-training initiatives, resulting in a more versatile workforce capable of handling various tasks as needed.