IAN BATES
Gold Coast,QLD
Summary
Proven ability to build and maintain effective relationships with stakeholders and customers, enhancing collaboration and satisfaction. Strong communication skills facilitate clear understanding of requirements and outcomes. Demonstrated leadership in training and mentoring teams, driving motivation and performance. Committed team player focused on supporting colleagues to achieve shared goals and meet deadlines.
Overview
13
13
years of professional experience
Work History
Territory Sales Manager
Agrimec PTY LTD (Inlon)
Ourmibah, NSW
02.2023 - Current
- Work-from-home position.
- Promote new model sales through the dealer network, enhancing market penetration.
- Managed remote direct sales, achieving timely closure of transactions.
- Cultivate ongoing relationships with dealers and end users for sustained engagement.
- Followed up on sales leads from the Salesforce portal to maximise sales rates.
- Resolved customer and dealer issues promptly to maintain satisfaction.
- Represented the brand at field days across Queensland and New South Wales, increasing visibility.
National Product Support Manager
Mahindra Australia
07.2021 - 02.2023
- Delivered technical support and assistance to Mahindra dealer network across Australia.
- Conducted dealership visits to ensure operational efficiency and compliance.
- Provided warranty support for dealerships to facilitate seamless service processes.
- Supplied dealer feedback to Mahindra India for continuous improvement initiatives.
- Conducted training sessions for new dealerships to enhance product knowledge.
- Offered dealers tailored technical solutions to address specific challenges.
Service Manager
RDO Equipment Brisbane
Brisbane, Qld
07.2019 - 08.2020
- Managed all aspects of service department operations to ensure efficiency and effectiveness.
- Achieved monthly budgets consistently through strategic oversight and resource management.
- Coordinated new machine builds with sales team, delivering projects within allocated timelines.
- Provided technical support to service technicians and customers to resolve issues promptly.
- Oversaw warranty claims, OEM product alerts, and PIPs, ensuring timely resolutions.
- Conducted monthly sales meetings to review targets and align team efforts.
- Managed KPIs, WIP, and budgets established by GM to track performance effectively.
- Supervised workshop, field service, and administrative staff to enhance overall productivity.
Family World Travel
World trip
11.2016 - 04.2019
- Travelled through Southeast Asia and Europe, gaining cultural insight with my wife & children.
- Owned and managed a hotel in Cambodia, enhancing guest experiences.
Service Manager
All class Construction Equipment Brisbane
Brisbane, Qld
11.2013 - 11.2016
- Supervised and coordinated activities of ACE workshop staff for optimal performance.
- Managed warranty claims submission, ensuring compliance with company protocols.
- Directed workshop and field service teams to enhance operational efficiency.
- Advised on workshop functions to streamline processes and improve productivity.
Technical Officer
Monadelphous Mining & Engineering Group Pty Ltd
Brisbane, Qld
02.2012 - 03.2013
- Executed receipting and delivery of new assets, maintaining accurate asset registers.
- Provided technical support for equipment breakdowns to minimize downtime.
- Ensured compliance of all equipment with site standards and requirements.
- Procured new equipment including forklifts and elevated work platforms.
- Analyzed machinery images to identify maintenance needs promptly.
- Completed associated paperwork efficiently and within deadlines.
- Liaised daily with management, site staff, and suppliers to facilitate operations.
- Resolved conflicts and disputes effectively, ensuring satisfaction for all parties involved.
Education
Brooksby Agricultural College
Melton Mowbray01.1994
Countesthorpe College
Leicester, England01.1990
Skills
- Qualified diesel fitter
- Organizational skills
- Communication skills
- Interpersonal skills
- Dependability
- Leadership
- Efficiency improvement
- Resource management
- Advanced Microsoft Word and PowerPoint knowledge
- SAP expertise
- CDK dealership software proficiency
- Technical knowledge
Accomplishments
- Constantly achieved monthly budgets
- Achieved equipment builds within allocated time frames
- Completed warranty claims within specified times
Hobbies and Interests
- Worldwide travel
- Keeping fit and healthy
- Spending quality time with the family
- Motorsport
References
References are available upon request
References
References available upon request.
Timeline
Territory Sales Manager
Agrimec PTY LTD (Inlon)
02.2023 - Current
National Product Support Manager
Mahindra Australia
07.2021 - 02.2023
Service Manager
RDO Equipment Brisbane
07.2019 - 08.2020
Family World Travel
World trip
11.2016 - 04.2019
Service Manager
All class Construction Equipment Brisbane
11.2013 - 11.2016
Technical Officer
Monadelphous Mining & Engineering Group Pty Ltd
02.2012 - 03.2013
Brooksby Agricultural College
Countesthorpe College
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