Iasmin Jahan
BANKSTOWN,NSW
Summary
I am an experienced IT support professional with a strong background in troubleshooting, network security, and systems administration. With proven skills in managing technical issues across multiple locations and a proactive approach to IT operations, I am adept at ensuring seamless IT experiences for users and stakeholders. My ability to build strong relationships and attention to detail allow me to effectively manage helpdesk requests and support infrastructure needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Officer
SG Fleet Pty Ltd.
Sydney, NSW
11.2022 - 04.2024
- Respond to and resolve incoming IT support requests via phone, email, and in-person.
- Diagnose and troubleshoot network, hardware, and software issues on various devices.
- Assist with the installation, configuration, and maintenance of computer systems, networks, and peripherals.
- Provide training and guidance to staff on IT-related tools and software.
- Audit and implement security recommendations from cloud services
- Conduct security assessments and audits of cloud environments to identify vulnerabilities.
- Implement security controls and best practices for cloud-based applications.
- Develop and maintain security policies, procedures, and documentation.
- Write proposals and be a solutions architect for potential customers we have met face-to-face
- Provide onsite and remote support to our customers
- Document and track support requests in our ticketing system, ensuring timely follow-up and resolution.
- Collaborate with the IT team to implement new technologies and improvements.
- Provide assistance as needed to other departments within the business to support our community education and marketing campaigns
- Stay up to date with the latest industry trends and best practices
Data Analyst Intern
Fundo Loans Pty Ltd.
Sydney, NSW
11.2021 - 01.2022
- Provided technical support in the development of databases, ETL pipelines, and data warehouses.
- Created SQL queries to extract relevant information from relational databases for various projects.
- Worked closely with stakeholders to ensure accuracy of collected data sets used in forecasting models.
- Implemented changes in existing systems based on stakeholder requirements.
- Utilized SQL for querying and extracting relevant data from large databases.
- Developed and implemented data models to support business decision-making.
Education
Graduate Diploma of Management (Learning) - Organizational Leadership
Ransford College
Sydney, NSW09-2024
Master of Information Technology - Computer Science
Central Queensland University
Sydney, NSW07-2020
MBA -
King's Own Institute
Sydney, NSWSkills
- Wireless Networking
- Help Desk Support
- Mobile Device Management
- Virtualization Technologies
- Software Installation and Deployment
- System Configuration
- Network Administration
- Hardware Installation
- Customer Service
- Technical Support
- Performance Testing
Certification
- Power BI
- Microsoft SQL
- Microsoft Excel
- Xero
- MYOB
Timeline
IT Support Officer
SG Fleet Pty Ltd.
11.2022 - 04.2024
Data Analyst Intern
Fundo Loans Pty Ltd.
11.2021 - 01.2022
- Power BI
- Microsoft SQL
- Microsoft Excel
- Xero
- MYOB
Graduate Diploma of Management (Learning) - Organizational Leadership
Ransford College
Master of Information Technology - Computer Science
Central Queensland University
MBA -
King's Own Institute
Similar Profiles
Philip FarhartPhilip Farhart
Senior Account Manager at Sofico Services Australia Pty LimitedSenior Account Manager at Sofico Services Australia Pty Limited
IASMIN JAHANIASMIN JAHAN
Settlement Officer at SG Fleet Australia Pty LtdSettlement Officer at SG Fleet Australia Pty Ltd
Shernett GayleShernett Gayle
Assistant Accountant (Taxation and Settlements) at SG Fleet New ZealandAssistant Accountant (Taxation and Settlements) at SG Fleet New Zealand