Summary
Work History
Education
Skills
References
Timeline
AdministrativeAssistant

Iffat Ara

Campbelltown,NSW

Summary

Dedicated and results-driven Administrative Professional with a diverse background in providing efficient and effective administrative support across various industries. Proven track record in maintaining accuracy, ensuring compliance, and fostering positive stakeholder relationships. Adept at handling multifaceted responsibilities, problem-solving, and contributing to the overall success of the organizations served.

Work History

Administrative Assistant

TAFE DIGITAL
Sydney , NSW
  • Provide efficient and effective administrative support services for the management of delivery processes to support learning operations and the smooth running of activities
  • Support teaching teams in maintaining the accuracy of educational data within corporate systems, including academic and finance systems.
  • Collaborate with Head Teacher and planning coordinators to ensure day-to-day operational activities meet overall Skills Team plans, expectations, and deadlines
  • Address areas of priority related to processes under the guidance of the delivery Implementation Team Leader, such as remediation of e-reporting errors
  • Respond to and resolve inquiries and issues to ensure the provision of accurate information, timely and effective customer support, and problem-resolution
  • Liaise with skills teams to provide and request information to support the execution of tasks
  • Provide support to other areas of the Delivery Implementation Team as required
  • Build and maintain relationships with stakeholders to ensure service delivery and customer support meet customer expectations
  • Reflect TAFE NSW’s values in the way to work and abide by policies and procedures to ensure a safe, healthy, and inclusive work environment
  • Place customers at the center of all decision-making
  • Work with the line Manager to develop meaningful performance development and review plans.

Administrative Assistant

Sims Metal
Sydney , NSW
  • Greeted and assisted visitors, managing the sign-in process through the Rapid Induct system
  • Handled the company switchboard and messaging services, efficiently screening, and directing calls
  • Managed mail and courier services, ensuring timely and accurate handling of incoming and outgoing mail and packages
  • Ensured proper documentation, tracking, and delivery of items to the intended recipients
  • Managed the booking accounts for meeting rooms and AV facilities, ensuring availability, scheduling, and coordination of resources
  • Handled catering arrangements for meetings if required, ensuring a seamless and enjoyable experience for participants
  • Assisted with various administrative tasks as needed, providing support to different departments within the organization
  • Managed labor hire activities, including collaborating with hiring managers, coordinating recruitment, and facilitating onboarding processes for temporary staff
  • Managed invoicing and financial tasks, such as generating and processing invoices, monitoring payment status, and maintaining accurate records
  • Ensured compliance with company policies, procedures, and legal requirements related to labor hire and financial processes.

Administration Officer

Of Communities and Justice
Sydney , NSW
  • Provided a range of routine administrative activities to contribute to the efficient and effective operation of the team/unit that supports the delivery of services to FACS clients/customers
  • Gathered and processed business information in accordance with standards and guidelines to ensure flow, accuracy, and confidentiality of business information
  • Responded to customer inquiries via email, phone, and redirected issues as required
  • Contributed to the maintenance and development of administrative systems to ensure that business systems operate effectively
  • Organized meetings and conferences for case workers and impacted families
  • Managed business unit filing systems in accordance with standards and guidelines, by creating, storing, retrieving, and tracking files to ensure the accurate and safe storage of information
  • Created and maintained files and documents in accordance with records management procedures, to enable efficient retrieval of information as required
  • Developed and maintained the divisional Document Control System to ensure a timely response to all internal and external correspondence
  • Worked closely with other business areas to effectively arrange meetings and manage the flow of business information and activities
  • Provided customer service and reception duties as required, to act as a first point of contact.

Customer Service Executive

Pallion Pty Ltd
  • Delivered exceptional customer service by promptly and professionally addressing phone, fax, and email orders
  • Demonstrated a comprehensive understanding of company products to effectively assist customers and cross-sell relevant product verticals
  • Ensured seamless order entry, quotation generation, invoicing, and packing, guaranteeing accurate and timely processing
  • Maintained precise customer records and payment details through meticulous utilization of ERP and CRM systems
  • Actively contributed to the smooth functioning of the back-office team by providing administrative and clerical support
  • Collaborated with state managers and account executives to efficiently resolve customer inquiries and address any concerns.

Front Office Manager

Marquee Health Clinic Pty Ltd
  • Directed and enhanced daily administrative operations, including appointment booking and responding to patient inquiries
  • Managed patient files, accurately entering patient information into the data system
  • Maintained, coordinated, and updated the patient database, records, and mailing lists
  • Processed and managed Medicare, private health fund claims, EFTPOS, and HICAPS payments using "Smart-soft: Front Desk" software
  • Performed document maintenance tasks such as scanning, copying, and organizing files
  • Organized events for the clinic and coordinated meetings for practitioners and stakeholders
  • Managed email correspondence and responded to general inquiries via email, telephone, and online platforms
  • Handled end-of-day settlement and accounting tasks, preparing pay sheets for practitioners and staff
  • Managed the clinic's social media presence, including Facebook and Instagram, and conducted online marketing and promotional activities
  • Edited monthly magazines, maintained a monthly newsletter, provided supervision and training to new staff members
  • Offered administrative and clerical support to all practitioners, maintaining a well-organized office, reception area, and kitchen space
  • Monitored office inventory to ensure adequate supply levels are maintained.

Education

Certificate IV - Business Administration

TAFE
Sydney
06.2020

BBA - Bachelor of Business Administration

Ahsanullah University of Science And Technology
08.2014

Skills

  • Administrative Support
  • Customer Service
  • Data Accuracy
  • Stakeholder Relationship Management
  • Process Improvement
  • Compliance
  • Team Collaboration
  • Event Coordination
  • Invoicing and Financial Management
  • Record Keeping

References

References Available upon request.

Timeline

Administrative Assistant

TAFE DIGITAL

Administrative Assistant

Sims Metal

Administration Officer

Of Communities and Justice

Customer Service Executive

Pallion Pty Ltd

Front Office Manager

Marquee Health Clinic Pty Ltd

Certificate IV - Business Administration

TAFE

BBA - Bachelor of Business Administration

Ahsanullah University of Science And Technology

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Iffat Ara