India Delamere
Summary
Out-of-home care professional with over 3.5 years in therapeutic residential programs and 2.5 years in leadership roles. Expertise in managing multidisciplinary teams to provide child-centered care for youth facing complex trauma. Focused on case coordination and staff development, enhancing support for disability and mental health to achieve positive outcomes.
Overview
1
1
Certification
4
4
years of professional experience
Work History
IPA OOHC House Coordinator
Matung Kunarr - We Care NSW
Maitland , NSW
06.2023 - Current
- Led and supported team of over 15 youth workers, improving service delivery through targeted training and support.
- Coordinated the daily operation of residential placements, ensuring safe, therapeutic child-centred care for young people with complex support needs.
- Provided leadership, mentoring and day-to-day support to Therapeutic Youth Workers, fostering consistent therapeutic practice and professional development.
- Managed staffing requirements, rostering and workforce coordination to maintain safe led the day-to-day operation of service delivery and operational continuity therapeutic residential homes
- Built collaborative partnerships with DCJ, families, Education, Health and external supporting children and young providers to support case planning, risk management and placement stability people with complex trauma.
- Oversaw family contact arrangements, ensuring visits were conducted safely and in disability, mental health and accordance with case plans and organisational requirements, behavioural support needs.
- Reviewed incident reports, progress notes and residential documentation to ensure legislative compliance, identify emerging risks and maintain high documentation standards.
- Supported the implementation of Behaviour Support Plans, Safety Plans and therapeutic interventions within residential environments.
- Responded to critical incidents and complex behavioural presentations, providing operational leadership, crisis management and after-hours on-call support.
- Promoted trauma-informed, culturally safe and child-focused practice while ensuring compliance with organisational policy and NSW OOHC standards.
On Call Manager
Matung Kunarr - We Care NSW
Maitland , NSW
07.2023 - Current
- Executed operational decisions prioritising child safety and service continuity.
- Coordinated emergency placements and incident responses to effectively mitigate risks.
- Delivered after-hours leadership and crisis management during critical incidents.
- Guided staff in high-risk situations to facilitate swift response and resolution.
Therapeutic youth worker
Matung Kunarr - We Care NSW
Maitland , NSW
11.2023 - Current
- Delivered trauma-informed, relationship-based support to children and young people living in residential Out of Home Care, fostering safety, stability and positive therapeutic relationships.
- Built safe, consistent therapeutic relationships with children and young people experiencing complex trauma, mental health challenges and behavioural support needs.
- Implemented Behaviour Support Plans, Safety Plans and individual therapeutic strategies to support emotional regulation and positive behavioural outcomes.
- Supported young people to develop daily living skills, independence, emotional wellbeing and community engagement.
- Administered medication and maintained accurate clinical and operational documentation in accordance with organisational policy.
- Completed professional progress notes, incident reports and shift documentation to support continuity of care and legislative compliance.
- Worked collaboratively with families, caseworkers and multidisciplinary professionals to support individual care goals and promote positive outcomes for young people.
- Responded effectively to crisis situations using de-escalation techniques, risk assessment and trauma-informed practice.
Cultural Mentor
Matung Kunarr - We Care NSW
Maitland , NSW
03.2026 - 06.2026
- Coordinated culturally appropriate activities and mentorship programs to empower Aboriginal youth.
- Enhanced cultural identity and community connections for Aboriginal youth through tailored programs and engagement.
- Collaborated with families, elders, and community organisations to enhance support systems.
- Advocated for culturally safe practices within multidisciplinary teams, fostering inclusivity and respect.
Mental Health and Disability Support Worker
Matung Kunarr - We Care NSW
Maitland , NSW
09.2025 - 03.2026
- Implemented tailored interventions for individuals with complex mental health needs to address specific challenges.
- Facilitated community participation and daily living goal achievement for participants, emphasising recovery-focused strategies.
- Provided person-centred support to enhance independence and wellbeing for participants with psychosocial disabilities.
- Developed and maintained positive relationships with clients and families.
- Assisted in developing self-care skills such as personal hygiene practices.
- Transported clients to appointments, social events, and other activities as needed.
- Maintained accurate documentation of client progress and services provided.
Office Administrator
Lifestyle Solutions
Newcastle , NSW
06.2022 - 11.2023
- Delivered high-level administrative support to operational teams for enhanced efficiency.
- Managed documentation databases and scheduling, ensuring organized correspondence for operational efficiency.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Scheduled appointments for senior management team members using Outlook calendar system.
- Assisted in compliance reporting and office coordination, contributing to streamlined operations.
- Reviewed and prioritized incoming emails, forwarding critical issues to leadership for timely resolution.
- Welcomed visitors at the front desk to create a friendly atmosphere.
Intake Coordinator
Lifestyle Solutions
Newcastle , NSW
09.2023 - 11.2023
- Conducted intake assessments and eligibility screenings to determine service suitability.
- Coordinated referrals for child and family services, improving support access for families in need.
- Liaised with internal teams and external stakeholders, fostering collaboration to optimize service delivery.
- Managed client records, maintaining confidentiality and ensuring compliance with regulatory standards.
Education
Certificate - Cert IV in Community Services
TAFE NSW
NSW08-2026
Certificate - Cert III in Business Administration
Novaskill
NSW06-2022
Accidental Counselor
TAFE NSW
NSW06-2022
First Aid In Mental Health
TAFE NSW
NSW06-2022
High School Diploma - Year 12 Graduation Certificate
St Francis Xavier's College
Hamilton, NSW09-2020
Diploma - Diploma of Social Sciences
University of New England
Sydney, NSW08-2026
Skills
- Trauma-informed care
- Stakeholder & DCJ Liaison
- Risk assessment
- Team leadership
- Cultural competency
- Crisis management
Certification
- Working with Children Check
- National Police Check
- NSW Driver License
- NDIS Worker Screening Check
Timeline
Cultural Mentor
Matung Kunarr - We Care NSW
03.2026 - 06.2026
Mental Health and Disability Support Worker
Matung Kunarr - We Care NSW
09.2025 - 03.2026
Therapeutic youth worker
Matung Kunarr - We Care NSW
11.2023 - Current
Intake Coordinator
Lifestyle Solutions
09.2023 - 11.2023
On Call Manager
Matung Kunarr - We Care NSW
07.2023 - Current
IPA OOHC House Coordinator
Matung Kunarr - We Care NSW
06.2023 - Current
Office Administrator
Lifestyle Solutions
06.2022 - 11.2023
Certificate - Cert IV in Community Services
TAFE NSW
Certificate - Cert III in Business Administration
Novaskill
Accidental Counselor
TAFE NSW
First Aid In Mental Health
TAFE NSW
High School Diploma - Year 12 Graduation Certificate
St Francis Xavier's College
Diploma - Diploma of Social Sciences
University of New England