India-lee Lipplegoes
Enfield,VIC
Summary
Proven track record in enhancing customer satisfaction and streamlining payment processes at Peppers Mineral Springs Hotel. Expert in bar equipment operation and inventory management, with a knack for resolving complaints swiftly, ensuring guest delight. Demonstrates exceptional customer service and alcohol awareness, significantly contributing to seamless service delivery.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Bar Attendant
Peppers Mineral Springs Hotel
2020.10 - 2024.02
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
Guest Services Supervisor
Peppers Mineral Springs Hotel
2017.06 - 2020.02
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed upcoming events and planned for expected challenges.
- Collected room deposits, fees, and payments.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
Education
No Degree - Year 10
Daylesford Secondary College
Skills
- Customer Service
- Alcohol awareness
- Bar equipment operation
- Glassware knowledge
- Payment Processing
- Inventory Management
- Receipt balancing
- Liquor management
Timeline
Bar Attendant
Peppers Mineral Springs Hotel
2020.10 - 2024.02
Guest Services Supervisor
Peppers Mineral Springs Hotel
2017.06 - 2020.02
No Degree - Year 10
Daylesford Secondary College
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