Ingrid Hale
Summary
Currently undertaking Certificate IV in TESOL with partner provider Sydney Higher Education Institute (SHEI). Practicum component remaining
Overview
35
35
years of professional experience
1
1
Certification
Work History
Dispute Resolution Officer
Transport Accident Commission (TAC)
07.2019 - 12.2023
- Conducted dispute resolution conferences representing TAC with the goal of reaching negotiated settlements where appropriate
- Drafting of settlement documents
- Liaison with relevant internal and external stakeholders to support dispute resolution processes
- Training and mentoring of new team members
- Provided feedback and shared learning from outcomes of dispute application process to improve client outcomes and experience
- Delivery of training in best practice decision making to claims teams and associated liaison with internal stakeholders
- Provided instructions to VCAT
- Assisted Team Manager as required.
Review Officer
Transport Accident Commission (TAC)
07.2014 - 07.2019
- Conducted Independent Informal Reviews of TAC decisions
- Liaison with clients and internal stakeholders
- Managed dispute resolution process (see above)
- Training and mentoring of new team members
- Provided feedback and shared learning from outcomes of review process to improve client outcomes and experience
- Complaints, Ministerial Enquiries, CEO correspondence and Ombudsman enquiries
- Managed and investigated complaints, identified appropriate remedies and reported on outcomes
- Prepared and coordinated written responses and briefings in relation to CEO correspondence, Ministerial and Ombudsman enquiries
- Provided feedback and shared learning in relation to the outcomes of complaints and investigations
- Worked with Review Manager to assist internal stakeholders to manage media sensitive and high profile matters
- Acting Team Manger on various occasions.
Lump Sum Benefits Coordinator, Senior Impairment specialist and Team Manager
TAC
04.2002 - 07.2014
- Training and development provided for newly created team during 2008 transition of the TAC from Melbourne to Geelong with regard to both the impairment and serious injury aspects of the role (the Geelong team was to replace a Melbourne-based team)
- TAC representative at dispute resolution conferences, provide instructions at VCAT
- Attended and ran common law settlement conferences
- Mentoring and training of new team members
- Assisted in formal medical impairment assessment training
- Assisted team manager with duties when required
- Floater role for two years assisting team members with development, technical knowledge and portfolio management
- Team manager role of an Impairment team in Melbourne
- Developed work practices, hand outs and online policy along with delivery of related training
- Assisted in re-write of impairment brochure for clients.
Judicial Education Coordinator
Law, Race and Gender Research Unit (LRG), Law Faculty, University of Cape Town
01.1996 - 12.1998
- Developed LRG's newly established judicial education program
- Conceptualised, planned, designed curriculum, trained and implemented social context education for magistrates nationally
- Supervised legal research supporting the work of the project
- Strategic planning with senior staff, consultants and external stakeholders
- Represented the organization at national and international conferences
- Liaison with international funding organisations, presentation of reports and budgets
- Edited newsletters and publication of legal research
- Day-to-day management of the staff of the unit, students and volunteers
- Training and development of staff
- Guest lecturer in UCT and UWC Law faculties on occasion.
Regional Advocacy Coordinator
Black Sash
01.1989 - 10.1989
- Supported, trained and built capacity in paralegals of their organization with a focus on casework and advocacy
- Developed 'best practice' models for paralegals
- Day-to-day management of staff of the advocacy unit
- Networked with key stakeholders
- Participated in policy work and representation of the organization at Parliamentary briefings
- Drafted of submissions to Parliament for legislative changes.
Education
Certificate IV in TESOL - English Second Language
TESOL
Online With SHEI2024
Certificate IV in Workplace Training and Assessments (Parts A&B) -
Centre For Adult Education (CAE)
Melbourne2006
LLB (Bachelor of Laws) -
University of The Witwatersrand (WITS)
Johannesburg1992
B.A. (Hons) Sociology -
University of The Witwatersrand (WITS)
Johannesburg1988
B.A. (Bachelor of Arts) -
University of The Witwatersrand (WITS)
Johannesburg1987
Skills
- Excellent interpersonal, verbal and written communication skills
- Native English speaker, fluent and extensive knowledge of the language
- Strong leadership
- Work with culturally and linguistically diverse groups
- Analytical, independent and strategically focused
- Collaborative team player
- Excellent time management
- Innovation and Creativity
- Course content, curriculum design and report writing
Awards And Scholarships
- Honours Dissertation
- Top Sociology student in final year of B.A. – Sociology III
- Awarded University Bursary for Honours Year
- Certificate of Outstanding Performance (Practical Legal Education)
Coursework
- Train-the-trainer
- Chane, reconciliation and Diversity training
- Change Management
- Communication Skills
- Time Management
- Excel
Personal Information
Nationality: Australian citizen
References
- Kirsty Milne, Dispute Resolution Team Manager, TAC, Kirsty_Milne@tac.vic.gov.au, 0417 106 986
- Bernadette Gava, Retired Dispute Resolution Officer, Colleague and friend from TAC, Bernadette.gava@gmail.com, 0411 110 668
Certification
South Africa and Australia
Train-the-trainer
Change, Reconciliation and Diversity training
Change Management
Communication Skills
Time Management
Excel
Awards and Scholarships
Honours Dissertation
Top Sociology student in final year of B.A. – Sociology III
Awarded University Bursary for Honours Year
Certificate of Outstanding Performance (Practical Legal Education)
Professional achievements
1995 Admitted to practice as an Attorney of the High Court of Cape Town (solicitor) after completing two years of Articles of Clerkship
Timeline
Dispute Resolution Officer
Transport Accident Commission (TAC)
07.2019 - 12.2023
Review Officer
Transport Accident Commission (TAC)
07.2014 - 07.2019
Lump Sum Benefits Coordinator, Senior Impairment specialist and Team Manager
TAC
04.2002 - 07.2014
Judicial Education Coordinator
Law, Race and Gender Research Unit (LRG), Law Faculty, University of Cape Town
01.1996 - 12.1998
Regional Advocacy Coordinator
Black Sash
01.1989 - 10.1989
Certificate IV in TESOL - English Second Language
TESOL
Certificate IV in Workplace Training and Assessments (Parts A&B) -
Centre For Adult Education (CAE)
LLB (Bachelor of Laws) -
University of The Witwatersrand (WITS)
B.A. (Hons) Sociology -
University of The Witwatersrand (WITS)
B.A. (Bachelor of Arts) -
University of The Witwatersrand (WITS)
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