Jacqueline Power
Summary
Dynamic Audiobook Producer and Dispute Resolution Officer with a proven track record at the Private Health Insurance Ombudsman and Royal Blind Society. Excelled in resolving complex financial disputes and producing engaging audio content, showcasing exceptional attention to detail and communication skills. Demonstrated innovation in stressful environments, enhancing client satisfaction and production efficiency.
I have not been in paid employment since my son was born in February 2007. My return to work has been hindered over the years because of my son's additional needs. As my children are now teenagers and generally independant, I now wish to return to paid employment.
Overview
9
9
years of professional experience
Work History
Dispute Resolution Officer
Private Health Insurance Ombudsman
09.2003 - 01.2007
- Resolving financial disputes between , and providing advice to complainants and their health insurers, hospitals, doctors and other healthcare providers.
- Providing policy advice to the Ombudsman.
Audiobook Producer
Royal Blind Society
09.1999 - 09.2003
- Prepared a wide variety of written materials such as novels, journals, statistical reports and advertisments for audio recording by professional actors.
- Recorded the publications with the actors and voice-over artists.
- Proofreading of recordings for accuracy and for any technical audio faults
- Developed schedules for production, editing, and duplication for timely delivery.
- Coordinated schedules and talent management for smooth production andproduction deadlines.
- Auditioned and evaluated actors and voice-over artists for various projects.
- Wrote the Audio Production Units' quarterly newsletters.
Dispute Resolution Officer
Private Health Insurance Ombudsman
08.1997 - 09.1999
The role was as detailed above.
Education
Bachelor Of Laws - Law
University of NSW
Randwick, NSW03.2009
Bachelor Of Arts - Philosophy And English Literature
University of Sydney
Sydney, NSW03.1994
Skills
- Excellent attention to detail
- Ability to learn in a stressful environment
- Ability to communicate with and calm people in stressful situations
- Excellent written and verbal communication skills
- Ability to work with actors
- Excellent written and verbal communication
- Innovation and Creativity
Interests
- Gemmology: I plan to undertake the Diploma in Gemmology at the Gemmological Society of Australia in 2025.
- Harp: I have been learning to play the harp for the last two years with Australia's premier harpist, Louise Johnson.
Additional Information
Address
18 Malbara Crescent, Frenchs Forest.
Timeline
Dispute Resolution Officer
Private Health Insurance Ombudsman
09.2003 - 01.2007
Audiobook Producer
Royal Blind Society
09.1999 - 09.2003
Dispute Resolution Officer
Private Health Insurance Ombudsman
08.1997 - 09.1999
Bachelor Of Laws - Law
University of NSW
Bachelor Of Arts - Philosophy And English Literature
University of Sydney
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