Isaac Cross
Labrador,QLD
Summary
Dynamic professional with a proven track record at Coles and Griffith University, excelling in customer service and laboratory operations. Skilled in teamwork, data analysis, and maintaining high standards of cleanliness, I significantly enhanced customer satisfaction and streamlined inventory management. Expert in SPSS and adept at fostering collaborative environments, I consistently drive improvements and operational efficiency. Dynamic individual with hands-on experience in research and laboratory techniques, and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supermarket Employee
Coles
11.2016 - Current
- Assisted in maintaining store cleanliness for a more enjoyable shopping experience.
- Enhanced inventory management with accurate record-keeping and timely stock replenishment.
- Coordinated with suppliers for prompt deliveries, ensuring consistent product availability.
- Improved customer satisfaction by providing exceptional service and product knowledge.
- Ensured timely rotation of perishable items to reduce waste and maintain freshness.
- Assisted customers with locating products, offering suggestions, and providing information on promotions or discounts.
- Resolved customer inquiries or issues promptly, ensuring a positive shopping experience.
Laboratory Intern
Griffith University
01.2022 - 07.2022
- Expanded problem-solving abilities via investigating unexpected results or inconsistencies within experiments.
- Assimilated constructive feedback from mentors to continuously improve performance throughout the internship period.
- Recorded test results on standardized forms to enter into database and communicate to appropriate personnel.
- Gained hands-on experience with specialized equipment operation, calibration, maintenance, and troubleshooting procedures to support overall lab functionality effectively.
- Demonstrated adaptability by quickly learning new techniques as needed for specific experiments or projects.
Support Worker
JB Acheson
09.2021 - 01.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
Cabinet Maker
Willow Joinery
01.2020 - 12.2020
- Installed hardware such as drawer pulls, hinges, and handles.
- Read and interpreted design plans to understand project specifications.
- Maintained safe and organized workspace to minimize risk of injury.
- Blueprint design understanding
- Conducted regular equipment maintenance checks, maximizing machine performance and reducing downtime due to malfunctions.
- Adhered to all safety protocols during the fabrication process, minimizing accidents and maintaining a safe working environment for all team members.
- Managed inventory and supplies, ensuring availability of materials for uninterrupted production flow.
Education
Master of Medical Research - Cancer
Griffith University
Gold Coast, QLD07.2025
Bachelor of Pharmacology And Toxicology -
Griffith University
Gold Coast, QLD11.2023
Skills
Handling Customer Complaints
Cleanliness and hygiene
Teamwork and Collaboration
Customer Service
Time Management
Multitasking and Organization
Data Collection
Data Entry
Research and analysis
Documentation skills
SPSS Proficiency
Laboratory Operations
Continuous Development
Certification
- ICH-GCP Certified
- First Aid Certified
- Work with Children Check
- National Police Safety Check
Timeline
Laboratory Intern
Griffith University
01.2022 - 07.2022
Support Worker
JB Acheson
09.2021 - 01.2022
Cabinet Maker
Willow Joinery
01.2020 - 12.2020
Supermarket Employee
Coles
11.2016 - Current
Master of Medical Research - Cancer
Griffith University
Bachelor of Pharmacology And Toxicology -
Griffith University
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