Isaak Jelancic
Swan View,WA
Summary
Dynamic and results-oriented professional with a proven track record at Coles, excelling in customer engagement and stockroom organisation. Demonstrated adaptability and resilience, enhancing customer satisfaction and contributing to sales targets. Skilled in using POS systems and managing inventory, ensuring efficiency and accuracy. Achieved significant improvements in customer service and operational workflows.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
7
7
years of professional experience
Work History
Coles Retail Assistant
Coles Supermarket
05.2018 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Used in-store system to locate inventory and place special orders for customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Participated in staff meetings to discuss sales targets and strategies for achieving them.
- Developed strong rapport with regular customers and created positive impression of business.
Skills
- Stockroom organisation
- Customer assistance
- Customer service
- Flexible schedule availability
- Multitasking
- Customer engagement
- Adaptability and resilience
SES Volunteer
I volunteer for the State Emergency Service. We assist the community with emergencies ranging from the damage of private residency to providing ground support during a firefighters. It is intensely rewarding and something that has contributed both in my personal and professional growth.
Timeline
Coles Retail Assistant
Coles Supermarket
05.2018 - Current
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