Isabel Casburn
Sunshine Coast,QLD
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
Work History
Domestic Assistant
Colomba Cleaners For Seniors
03.2023 - Current
- Developed strong problem-solving skills by tackling various domestic challenges, leading to improved client satisfaction.
- Enhanced client satisfaction by providing personalized and efficient domestic assistance services.
- Safeguarded client privacy by maintaining strict confidentiality regarding personal matters shared in the course of employment.
- Assisted clients with daily tasks such as laundry, meal preparation, and cleaning to improve their quality of life.
- Established strong relationships with clients through clear communication, understanding their needs and preferences.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Adhered to professional house cleaning checklist.
Retail Assistant
Mark Anthony's
11.2020 - 03.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
Retail Assistant
Angus & Coote
06.2021 - 12.2022
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor of Science - Chemistry
University of The Sunshine Coast
Sunshine Coast, QLD11.2025
Skills
- Elderly care assistance
- Cleaning and organizing abilities
- Customer service-focused
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Problem Resolution
- Conflict Resolution
- Money handling abilities
- Administrative Support
Timeline
Domestic Assistant
Colomba Cleaners For Seniors
03.2023 - Current
Retail Assistant
Angus & Coote
06.2021 - 12.2022
Retail Assistant
Mark Anthony's
11.2020 - 03.2023
Bachelor of Science - Chemistry
University of The Sunshine Coast
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