Isabel Grueninger
Sydney,Australia
Summary
I am a dedicated and knowledgeable individual with many years of experience in customer-facing roles.With excellent communication skills, and being extremely organised and self-motivated, it helps provide the best experience in all work areas. I work well in both individual and team capacities where I can harness my seasoned work ethic to adapt to different and diverse processes. I also have a passion for growth and am very ambitious, and ready to apply my knowledge and skills to any challenge.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Jetstar
01.2024 - Current
- Communicated concerns and information to supervisor for remediation and support
- Enforced corporate policies and procedures while ensuring compliance with applicable laws and regulations
- Worked with coworkers to complete tasks
- Ensure flights are closed on time for OTD under pressure and time constraints
- Participated in ongoing training to enhance own job skills and knowledge
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Customer Service Representative
Bunnings
09.2022 - 09.2024
- Developed strong customer relationships and loyalty through effective communication
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Worked with coworkers to complete tasks
- Committed to delivering excellent customer service while working in a fast-paced environment
Customer Service Team Member
BlueFit
01.2022 - 02.2024
- Provided excellent customer service to ensure satisfaction and resolve customer inquiries efficiently
- Maintained a positive attitude in challenging situations with difficult customers
- Displayed flexibility and adaptability in responding to changing workloads quickly
- Maintained files and filing, keeping sensitive information confidential
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner
- Served as primary point of contact for facilitating operational and administrative inquiries
Customer Service Representative
Coles
01.2020 - 12.2022
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Maintained an updated knowledge base of current products, services, pricing, promotions
Customer Service Team Member
KFC
05.2019 - 02.2020
- Provided excellent customer service to ensure satisfaction and resolve customer inquiries efficiently
- Maintained a positive attitude in challenging situations with difficult customers
- Displayed flexibility and adaptability in responding to changing workloads quickly
- Cash handling skills
- Ability to work in a fast-paced and demanding environment
Volunteer
Brighton Baths Athletic Club
03.2017 - 06.2018
Education
Bachelor of Business -
University of Technology Sydney
Sydney, NSW12.2024
HSC -
Kirrawee High School
Kirrawee, NSW12.2021
Skills
- Scheduling
- Data Entry
- Product Knowledge
- Customer Service
- Product Education
- Payment Processing
- Conflict Resolution
- Friendly, positive attitude
- Teamwork and collaboration
Certification
- Duke of Ed Bronze
- CPR
- First Aid
References
References available upon request
Volunteer Experience
Volunteer, Brighton Baths Athletic Club, 2017 - 2019
Languages
Spanish
Limited Working
Timeline
Customer Service Officer
Jetstar
01.2024 - Current
Customer Service Representative
Bunnings
09.2022 - 09.2024
Customer Service Team Member
BlueFit
01.2022 - 02.2024
Customer Service Representative
Coles
01.2020 - 12.2022
Customer Service Team Member
KFC
05.2019 - 02.2020
Volunteer
Brighton Baths Athletic Club
03.2017 - 06.2018
- Duke of Ed Bronze
- CPR
- First Aid
Bachelor of Business -
University of Technology Sydney
HSC -
Kirrawee High School
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