Isabella Guild
Brisbane,QLD
Summary
I have a strong passion for everything involving Japanese and have been this way for almost 10 years. My passion has brought me to the travel industry and I have thrived in this area. My goal is to one day be an outbound translating tour guide to western visitors wanting to have a in-depth exploration of Japanese with a guide who knows the ins and outs of Japan while also being able to be their personal interpreter. In the meantime, I want to continue to grow my knowledge of Japanese travel, work to finish my Diploma at Tafe and also gain my official qualifications in the Japanese language with the world-renowned Japanese Language Proficiency Test.
Overview
5
5
years of professional experience
Work History
Corporate Travel Consultant
Corporate Travel Management
06.2023 - Current
- Booked tickets for air, rail, and ground transportation
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements
- Developed strong relationships with suppliers to maintain high levels of service quality and support, benefiting both the company and clients
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.
Leisure Travel Consultant
Flight Centre Travel Group
05.2024 - 10.2024
- Managed complex multi-destination itineraries seamlessly by expertly balancing logistical requirements with client preferences.
- Received positive feedback from clients consistently due to outstanding communication skills and timely followups.
- Enhanced client satisfaction by providing personalized travel recommendations and tailored itineraries.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Food Service Worker
McDonalds
11.2022 - 06.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers
- Greeted customers at counter to fulfill requests and answer questions
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Customer Service Supervisor
Coles Group
03.2020 - 10.2022
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale
- Collaborated with other departments to address recurring customer concerns, improving overall service quality
- Coached employees through day-to-day work and complex problems
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
Diploma of Travel And Tourism Management - Travel And Tourism
Tafe Queensland, South Bank
11.2024
High School Diploma -
Wynnum State High School
Manly, QLD11.2018
Study Abroad -
Iwatsuki High School
Saitama Prefecture09.2018
Skills
- Bilingual Japanese/English
- Digital Illustration
- Friendly, Positive Attitude
- Excellent Customer Service
Languages
English
Native or Bilingual
Japanese
Professional Working
Timeline
Leisure Travel Consultant
Flight Centre Travel Group
05.2024 - 10.2024
Corporate Travel Consultant
Corporate Travel Management
06.2023 - Current
Food Service Worker
McDonalds
11.2022 - 06.2023
Customer Service Supervisor
Coles Group
03.2020 - 10.2022
High School Diploma -
Wynnum State High School
Diploma of Travel And Tourism Management - Travel And Tourism
Tafe Queensland, South Bank
Study Abroad -
Iwatsuki High School
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